Tammy Booker
Shepherdsville
Summary
Dynamic field service professional with over 14 years of logistics experience in dispatch, scheduling, and customer support at UPS. Demonstrated expertise in coordinating field operations, record keeping, and effective use of systems such as Smart Kargo and EPTS. Excels in communication, problem resolution, and adherence to safety protocols.
Overview
16
16
years of professional experience
Work History
Senior Administrative Assistant-Network Planning
UPS-Louisville, KY
Louisville, KY
07.2021 - 10.2025
- Coordinated and processed customer requests for freight bookings in Smart Kargo, ensuring timely and accurate service delivery.
- Tracked shipments and communicated reliable updates to customers, addressing questions and resolving issues efficiently.
- Managed bookings for high-value clients, demonstrating strong customer relationship and problem-solving skills.
- Built and scheduled truck loads using Load Handling, EPTS, E2K, and NAAF, optimizing operational efficiency.
- Worked independently during holidays, handling calls and emails, and making key decisions to maintain service standards.
On Road Supervisor
UPS-Louisville, KY
Louisville, KY
12.2017 - 07.2021
- Worked in on road office as a temp for 18 months prior to becoming a UPSER on 2/06/17
- Updated sleeper control log. Emailed, printed, and made copies for clipboards
- Updated, tracked, and recorded monthly DOK paperwork, put in DOK folder, assisted drivers with their training
- Communicates with ComData to order or replace fuel cards, added drivers to the system to fuel
- Tracked/submitted/ordered/replaced/returned/assigned any toll passes and permits (EZ Pass, PrePass, NY Hut sticker, Oregon Weight Receipt & Tax Identifier, Oklahoma Pike Pass, Florida SunPass, NM Tax Permit etc.)
- Built/rebuilt files for sleeper jobs to be kept in tractor.
- Communicated with Penske on any tractor issues
Administrative Assistant
CFS UPS-Louisville, KY
Louisville, KY
02.2017 - 12.2017
- Processed shipments through various systems
- Knowledgeable in ACDS, AIRHUB, E2K, ACOMMS, and TURNOVER
- Answered phone calls from internal and external customers
- Run nightly reports
- Make sure all documents are TSA compliant
Dispatcher
UPS-Louisville, KY
Louisville, KY
01.2010 - 12.2014
- Handled problems and questions beyond my ability as the dispatcher, then handed to a lead, supervisor or manager.
- Assisted in monitoring and dispatching orders when the primary was overwhelmed.
- Got on boards and POD information from drivers/agents. As the on boards were received, any delays that I was informed of, placed notes into online systems ASAP and called the call center right away.
- Answered inbound calls. Traced lost shipments and communicated service problems to customers.
- (as a Seasonal Temp)
Education
High school diploma - Business Administration
Sullivan University
Louisville, KY09.2009
Skills
- Dispatching
- Operations management
- Customer service
- Record keeping
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Scheduling
- Complaint handling
- Fleet management
- Safety regulations
- DOT (Department of Transportation) regulations
- Report writing
- Technical proficiency
- Attention to detail
Timeline
Senior Administrative Assistant-Network Planning
UPS-Louisville, KY
07.2021 - 10.2025
On Road Supervisor
UPS-Louisville, KY
12.2017 - 07.2021
Administrative Assistant
CFS UPS-Louisville, KY
02.2017 - 12.2017
Dispatcher
UPS-Louisville, KY
01.2010 - 12.2014
High school diploma - Business Administration
Sullivan University