Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammy Cole

Nicholasville

Summary

Dynamic and resilient professional with a proven track record at Jessamine County Fiscal Court, adept at critical thinking and maintaining composure under pressure. Demonstrated expertise in efficiently routing emergency calls and leveraging computer skills to support first responders. Excels in active listening, with a notable typing speed, enhancing response times and service quality.

Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.

Diligent [Desired Position] with expertise in managing high-stress situations and providing critical assistance during emergencies. Proven track record of calm decision-making and effective communication under pressure. Demonstrated ability to coordinate with law enforcement and medical personnel, ensuring efficient response and public safety.

dispatch professional with robust background in emergency response and crisis management. Known for reliability, adaptability, and strong communication skills in high-pressure environments. Focused on team collaboration and achieving optimal results through clear, concise information relay and rapid problem-solving.

Overview

12
12
years of professional experience
1
1
Certification

Work History

911 Dispatcher

Jessamine County Fiscal Court
05.2013 - Current
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

Reception Assistant

University of Kentucky
11.2017 - 11.2018
  • Supported smooth business operations by maintaining clean and organized reception areas, ensuring a professional appearance at all times.
  • Streamlined office operations for increased efficiency through effective organization and management of files and documents.
  • Demonstrated adaptability in handling unexpected situations, quickly resolving issues to maintain smooth office operations.
  • Promoted a positive company image with polished telephone etiquette and professional interaction with clients in-person or via email correspondence.
  • Facilitated timely communication between departments by distributing mail, messages, and important documents promptly.
  • Managed inventory levels of office supplies, placing orders before depletion to maintain uninterrupted workflow.
  • Collected copays payments, processed transactions and updated relevant records.

Education

Associate of Science - Criminal History

Sullivan College
Lexington, KY

High School Diploma -

Jessamine Co High School
Nicholasville, KY
05-1987

Skills

  • Works Well Under Pressure
  • Critical thinking
  • Active listening
  • Computer skills
  • Typing speed

Certification

active assailant/shooter

TAC Training

  • Automated External Defibrillator Use (AED) – American Red Cross or American Heart Association.
  • Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
  • Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
  • Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).

Timeline

Reception Assistant

University of Kentucky
11.2017 - 11.2018

911 Dispatcher

Jessamine County Fiscal Court
05.2013 - Current

active assailant/shooter

TAC Training

  • Automated External Defibrillator Use (AED) – American Red Cross or American Heart Association.
  • Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
  • Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
  • Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).

Associate of Science - Criminal History

Sullivan College

High School Diploma -

Jessamine Co High School
Tammy Cole