Tammy Disney
Nicholasville
Summary
Dedicated, loyal, and highly experienced Customer Service, Pricing Management and Logistics Expert with over 29 years of expertise. Proficient in managing challenges, managing projects, and taking ownership with minimal supervision. Detail-oriented and committed to customer satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager of Postal Operations
Wilen Press
08.2022 - 07.2024
- Oversee operations for manufacturing jobs that mail through the United States Postal Service (USPS)
- Manage quality assurance of jobs presented to the USPS on behalf of clients
- Hire and train new employees based on Wilen’s processes and procedures
- Create professional development programs for employees
- Establish objectives to increase output and improve efficiency
- Determine labor needs to meet production goals and assist other departments as needed
- Strategize process improvements to ensure timely task completion
- Monitor the departmental budget and regulate budget commitments
- Develop tools to automate repetitive processes and implement new procedures
- Analyze and improve organizational processes and workflows
- Manage relationships with key operations departments and vendors
- Support day-to-day operations and provide assistance as needed
Pricing Supervisor
LSC Communications, LLC
07.2014 - 08.2022
- Ensured integrity and accuracy of cost and related financial information
- Led pricing strategy formulation to enhance profitability
- Defined new business procedures and evaluated resource requirements
- Supervised pricing analysts and supported activities including new price generation and discrepancy resolution
- Analyzed the financial impact of pricing strategies on customer profitability
- Certified Scrum Project Owner/Manager
- Extensive multi-customer operations within a3PL platform and internal logistics
Pricing Analyst Lead
R.R. Donnelley Logistics
06.2005 - 07.2014
- Managed day-to-day pricing analysis for logistics operations
- Supported fifteen employees with freight and postage requests
- Delivered customer estimates using Entry Point Optimization
- Managed Co-mail Periodical Invoicing and savings analysis
- Provided rate and estimate rates for logistics services for existing and prospective customers
- Conducted postal/freight analysis to meet customer needs and expectations
- Maintained customer relationships to ensure smooth transitions to RRD Logistics services
- Oversaw all aspects of postal affairs for the Mail Center
- Facilitated scheduling, planning, billing, and analysis for production customers
- Managed billing of Logistic Mail Center Operations in compliance with Sarbanes-Oxley rules
- Built and maintained the Master Co-mail Schedule
- Managed onboarding of new customers and titles to the Co-mail process
- Worked closely with IT to develop and evaluate internal logistics software
Postal Coordinator
R.R. Donnelley & Sons
11.1994 - 06.2005
- Prepared postage statements for periodical and standard mail using various databases
- Collaborated with CAMs and Billers to ensure quality and accuracy of postage
- Tracked mail loads and gathered actual weights for jobs
Education
High School Diploma - undefined
Lincoln County High School
Stanford, KYParalegal Studies
Online Courses
Skills
- Microsoft Office, Lotus Notes, Google Mail, Salesforce, Monticello Postage Software, and Freight Management Software, ORACLE and Dayforce for pricing and Logistics operations
- Proficient in data analysis tools
- Excellent customer service skills
- Experienced in production procedures within a print environment
- Experienced with pricing analysis for production and financial optimization
- Effective communicator and detailed oriented
- SQL Databases
Certification
- Scrum Alliance Training
- Certified Scrum Product Owner (CSPO)
- Certified in Project Management and Product Ownership.
Timeline
Manager of Postal Operations
Wilen Press
08.2022 - 07.2024
Pricing Supervisor
LSC Communications, LLC
07.2014 - 08.2022
Pricing Analyst Lead
R.R. Donnelley Logistics
06.2005 - 07.2014
Postal Coordinator
R.R. Donnelley & Sons
11.1994 - 06.2005
High School Diploma - undefined
Lincoln County High School
Paralegal Studies
Online Courses
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