Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Certification
Dean's List
Timeline
Receptionist

Tammy Spradling

Almo,KY

Summary

Detail-oriented Medical Billing and Coding Specialist with extensive experience in ICD-10 and CPT coding and strong team management skills. Expertise includes medical records management, billing procedures, and adherence to healthcare compliance protocols. A solid foundation in customer service enhances the ability to address client needs effectively, supported by exceptional attention to detail and problem-solving capabilities. Certified in Medical Records and Medical Billing and Coding from the University of Phoenix, committed to accuracy and efficiency in all aspects of healthcare administration.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Team Managers

4th Whale
01.2015 - 01.2025
  • Implemented new training protocols to enhance team effectiveness by training each member on their responsibilities.
  • Created standardized processes for team operations and quality assurance
  • Managed resource allocation and scheduling for multiple concurrent projects
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers.
  • Conducted quarterly performance evaluations and provided developmental feedback
  • Developed cross-departmental collaboration frameworks to streamline communication
  • Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.

Lead Customer Service Representatives

Self-Employed
01.1999 - 01.2017
  • Managed customer service operations and supervised a team of representatives, and I handled as many as 50-100 tickets per day.
  • Implemented quality assurance protocols for customer interaction standards
  • Developed comprehensive training programs for new customer service staff
  • Established customer feedback mechanisms to improve service delivery
  • Created a performance metrics system to evaluate service quality
  • Resolved escalated customer disputes through effective negotiation techniques
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Engaged clients via email, the phone, and over the phone to answer questions and address complaints.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Reviewed associate performance to identify training needs.

Education

Bachelor of Science - Applied Psychology with a concentration in Media and Technology

University of Phoenix
Phoenix, AZ
10.2026

Medical Records Certificate - Undergraduate

University of Phoenix
Phoenix, AZ
01.2023

Skills

  • Problem Solving
  • Detail Oriented
  • Communication
  • Customer Service
  • ICD Coding (ICD-9/ICD-10)
  • Electronic Medical Record
  • Billing
  • Organizational Skills
  • Medical Terminology
  • Confidentiality
  • Accounts Receivable
  • Medical Coding
  • CPT Coding
  • Medical Records
  • Management
  • Healthcare Compliance
  • Common Procedure Coding Systems
  • Collections

Accomplishments

    I have been in Customer Service as a team leader, writer, blogger and marketing roles online since 1999.

    I have been taking classes at the University of Phoenix since July 2022. First achieving my certificate in medical billing and coding and now Furthering my education working on my bachelors degree in applied psychology. My current grade point average is 3.78 after I receive my bachelor of science this time next year I will continue pursuing my masters degree.

    I enjoy challenges and learning. I learn fast Because I am eager to understand things and further my knowledge. I am great with people and very loyal to those I choose to work with. I have worked remotely online since 1999. I consider myself a pioneer in working from home in online roles.

Languages

English
Native or Bilingual

Certification

Medical Records Certificate (Undergraduate)

University of Phoenix

May 2022 - Mar 2023

Dean's List

July 16, 2025

Tammy Spradling

66 Jamie Lane

Almo, KY 42020

Dear Tammy,

It is my great pleasure to congratulate you on your exceptional academic achievement for the first half of calendar year 2025, and to inform you that you have earned a place on the College of Social and Behavioral Sciences Dean's List. Dean's List recognition is a remarkable accomplishment. Students must complete a minimum number of credits and earn a GPA of at least 3.50 during a six-month period.

At University of Phoenix we are proud of our entire student body of dedicated and driven working adults, especially students like you who demonstrate the grit and determination to not only succeed, but to excel in your pursuit of academic and professional goals.

We look forward to recognizing your achievements throughout your program, including the possibility for being recognized on your diploma and official transcript as graduating with honors at the end of your program-a distinction for graduates of our associate and bachelor's degree programs with a final program GPA of 3.70 or higher. In the meantime, your current GPA may qualify you to join an honor, academic, or professional society. I encourage you to visit the website below for more information about the student organizations that are recognized by the University, and to determine whether you qualify.

https://www.phoenix.edu/students/recognized-student-organizations.html

On behalf of Christina Neider, Dean of the College of Social and Behavioral Sciences, I want to commend you for your outstanding accomplishment, and to wish you continued success in your studies.

Sincerely,

Dr. John Woods

Provost, University of Phoenix

Timeline

Team Managers

4th Whale
01.2015 - 01.2025

Lead Customer Service Representatives

Self-Employed
01.1999 - 01.2017

Bachelor of Science - Applied Psychology with a concentration in Media and Technology

University of Phoenix

Medical Records Certificate - Undergraduate

University of Phoenix
Tammy Spradling