Tania Underwood
Louisville
Summary
Highly motivated with in each position I’ve been given, delivering exceptional analysis and leadership skills. Aiming for success in client retention and sales goals achievement. Offering 2 years of sales experience. 6 years in customer service.
Personable teller with several years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Overview
6
6
years of professional experience
Work History
Lead Teller
PNC Bank
Louisville
2025.05 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Help other branch when they are short staffed
- Supervised daily operations of cash handling and customer service activities.
- Inspected ATMs for mechanical issues and reported malfunctions promptly.
- Monitored cash levels and replenished supplies as needed for operations.
- Collaborated with team members to optimize workflow efficiency.
- Implemented process improvements to enhance operational effectiveness and reduce delays.
Teller
PNC
Louisville
2024.03 - 2025.05
RRT banker/Bank Teller
PNC
Louisville
2023.02 - 2024.03
Trainer
Chipotle
Louisville
2019.08 - 2023.01
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
Education
High School Diploma -
Waggener High School
Louisville, KY2021-05
Ball State University
Muncie, INSkills
- Fast worker and learner
- Good at adapting to new environments
- Achieving goals that are set for myself and Franchise
- leading others into the right direction
- Customer Service
- Guest Relations
- Critical Thinking
Timeline
Lead Teller
PNC Bank
2025.05 - Current
Teller
PNC
2024.03 - 2025.05
RRT banker/Bank Teller
PNC
2023.02 - 2024.03
Trainer
Chipotle
2019.08 - 2023.01
High School Diploma -
Waggener High School
Ball State University