Experienced in package handling and customer service, with a strong focus on quality assurance. Skilled in managing package processing, training new employees, and collaborating within teams to achieve operational excellence.
Overview
13
13
years of professional experience
Work History
Package Handler
UPS
Louisville
08.2019 - Current
Loaded and unloaded packages from delivery trucks to maintain timely delivery schedules.
Operated manual and powered equipment to load and unload packages from delivery vehicles, ensuring smooth workflow.
Inspected packages for damage before processing and shipping.
Trained new employees on package handling techniques to ensure safe and effective operations.
Sales Associate
Nike
10.2018 - 05.2019
Guided customers in selecting sportswear to enhance their shopping experience
Supported customers in-store to address inquiries and ensure satisfaction
Executed customer transactions at checkout to facilitate efficient purchases
Organized and replenished product displays
Removed merchandise from delivery trucks
Sales Associate
Hibbett Sports
01.2018 - 10.2018
Delivered exceptional customer service, resulting in increased customer satisfaction
Guided customers in selecting products, enhancing their shopping experience
Created pricing strategies that improved product appeal and drove sales
Designed and implemented effective signage and displays for products
Handle Cash and Electronic Payments
Stocking Shelves and Sales floor
Process and Fulfillment of On-line orders
Familiar with various sports gear and equipment
Delivery Driver
Jimmy Johns
04.2016 - 11.2017
Delivered orders on time
Preparing orders
Processed cash and electronic payments accurately to ensure smooth transactions
Resolved customer inquiries and concerns to enhance satisfaction
Executed closing functions of the store to maintain operational integrity
Managed operations in Bowling Green location
Material Handler
Randstad / Universal Wood
07.2013 - 12.2015
Feed Raw materials on to Routers and presses
Remove finished goods from machinery
Packed and labeled orders efficiently, facilitating smooth shipment process
Maintain Quality of product
Demonstrated understanding of operating aluminum and wood routers
Operated Laser machine to assembly easel on frames
Completed customer orders accurately and on time, ensuring customer satisfaction
Collaborated with team members to achieve project goals, enhancing overall team productivity
Education
Bachelor of Arts - Printmaking
University of Louisville
Louisville, KY
05-2024
Associate of Arts -
JCTC
Louisville, KY
05-2020
Skills
Package handling
Order picking
Warehouse operations
Inventory management
Quality control
Equipment inspection
Microsoft proficiency
Team collaboration
Follows instructions
Goal Oriented
Independent
References
Bruce Wiitala, Ameriprise Financial, 502-407-9653
Tim Holt, Director Human Resources, Universal Wood, 502-855-3224
Affiliations
Volunteer Assistant Coach for Men's High School Lacrosse