Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Tanya Pell

Corbin

Summary

Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilizes strategic planning and process optimization to enhance clinic operations. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Practice Manager

ExpressCare
07.2024 - Current
  • Responsible for efficient and safe management
  • Ensure the well being of patients, physicians and staff
  • Manage administrative duties; hiring, training, scheduling, and performance evaluation
  • Developing and implementing policies and procedures to ensure efficiency
  • Ensuring compliance with HIPPA, OSHA and FMLA
  • Developing and maintaining positive work relationships with patients, staff, vendors, etc.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.

Practice Manager

South Baldwin Urgent Care Center
02.2023 - 07.2024
  • Practice manager at South Baldwin Urgent Care in Gulf Shores as well as Orange Beach Immediate Care/Primary care location
  • Responsible for overseeing all of the administrative and business operations
  • My duties include coordinate the interviewing and hiring process, ensuring compliance with regulations and budget within the practice
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Encourage employee motivation, professional development and satisfaction
  • Developed close working relationships with front office and back office staff.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.

Clinical Office Manager

VIPCARE
04.2021 - 02.2023
  • Training, supervising, and scheduling staff
  • Maintaining and organizing records
  • Improving quality and efficiency
  • Accounting, budgeting, and billing
  • Ensuring the facility is compliant with applicable law and regulations
  • Collaborated with healthcare professionals to develop effective strategies for addressing clinic-wide challenges such as staff shortages or high-patient volume periods.
  • Streamlined patient scheduling by implementing an efficient appointment system, reducing wait times and improving overall patient satisfaction.
  • Experience in collecting, analyzing, and interpreting HEDIS data.
  • Demonstrated understanding of specific HEDIS measures and their requirements.
  • Managed medical records review, chart audits, and identifying gaps in care.

Supply Manager

First Care Medical Clinic
02.2020 - 04.2021
  • Overseen all medical supply orders throughout our company
  • Work with staff supply personal within each clinic to maintain efficiency of supplies
  • Determined appropriate budget levels and administered expenditures.
  • Sourced and expedited materials for emergency operations such as humanitarian aid.
  • Handled maintenance reports for orders requested and completed.
  • Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
  • Evaluated back stock and returned extra, sealed and salvageable goods to designated locations.
  • Coached, managed, tasked and assessed employees on company practices and processes.
  • Achieved cost savings for the company by identifying and eliminating redundant suppliers.
  • Developed strong relationships with key suppliers to foster collaboration and drive continuous improvement initiatives.

Trainer Coordinator

First Care Clinics
08.2015 - 04.2021
  • Triage, lab testing, assisting providers in addition I train all new employees as well as travel to new clinics and train
  • I recently received a promotion as Trainer Coordinator for my current employer
  • I travel to clinic sites and train new staff
  • My responsibilities are as follows: Staff performance and evaluations
  • Provides representation, mediation, mentoring and feedback designed to improve clinic and nursing staff
  • Draw an overall or individualized training and development plan that addresses needs and expectations
  • Resolve any specific problems as necessary
  • Maintain a keen understanding of training trends, developments and best practices
  • Improved trainee performance with regular evaluations and constructive feedback.
  • Boosted employee retention by conducting engaging and interactive training sessions.
  • Promoted a positive learning environment through effective communication and motivational techniques.
  • Ensured compliance with regulatory requirements by conducting thorough audits of curriculum content.
  • Coordinated schedules for trainers, ensuring adequate coverage for all required courses.
  • Streamlined onboarding processes for new hires, saving company time and resources.

Triage Nurse

Parkway Medical Associates
07.2012 - 07.2015
  • Prior authorizations, venipuncture, assist with procedures, schedule patients, obtain medical records, monitor patient flow, message nurse
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
  • Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
  • Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
  • Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
  • Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
  • Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
  • Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
  • Collaborated with multidisciplinary teams to develop individualized care plans for high-risk or complex patients.
  • Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
  • Assisted with training new nursing staff on triage procedures, contributing to the overall growth of the team''s competencies.

Medical Assistant

Hoskins Medical Center
05.2005 - 07.2012
  • Prior authorizations, venipuncture, assist with procedures, schedule patients, obtain medical records, monitor patient flow, referrals
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

CNA

Britthaven Nursing And Rehab
05.1994 - 05.2005
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

Associate of Applied Science - Medical Assisting

Southeast Kentucky Community And Technical College
Harlan, KY

Associate Degree in Nursing - Nursing

Somerset Community College
London, KY

Skills

  • EMR Systems
  • Experience Administering Injections
  • Insurance Verification
  • Laboratory Experience
  • Medical Office Experience
  • Medical Scheduling
  • Patient Care
  • Triage
  • Microsoft Office
  • Microsoft Word
  • Venipuncture
  • Vital Signs
  • Phlebotomy
  • Medical Records
  • Employee Orientation
  • Anatomy Knowledge
  • Clerical Experience
  • HIPAA
  • Medical Terminology
  • Office Management
  • Computer Skills
  • Medical office management
  • Leadership
  • Supervising experience
  • Schedule management
  • Practice management
  • Staff management
  • Workflow management
  • Policy implementation
  • Policy and procedure development
  • Employee performance
  • Strategic planning
  • Electronic health records
  • Payroll administration
  • New hire training
  • Staff development
  • Budget oversight
  • Supplies ordering
  • Medical personnel recruitment

Certification

  • RMA IV Certification, One year ago
  • AED Certification
  • CPR Certification
  • Certified Medical Assistant
  • CCMA Certification
  • BLS Certification
  • RMA

Personal Information

Willing To Relocate: Anywhere

Timeline

Practice Manager

ExpressCare
07.2024 - Current

Practice Manager

South Baldwin Urgent Care Center
02.2023 - 07.2024

Clinical Office Manager

VIPCARE
04.2021 - 02.2023

Supply Manager

First Care Medical Clinic
02.2020 - 04.2021

Trainer Coordinator

First Care Clinics
08.2015 - 04.2021

Triage Nurse

Parkway Medical Associates
07.2012 - 07.2015

Medical Assistant

Hoskins Medical Center
05.2005 - 07.2012

CNA

Britthaven Nursing And Rehab
05.1994 - 05.2005

Associate of Applied Science - Medical Assisting

Southeast Kentucky Community And Technical College

Associate Degree in Nursing - Nursing

Somerset Community College

Similar Profiles

CREATE PROFILE
Tanya Pell