Tanya Vea
Elizabethtown
Summary
Dedicated retail professional with 7+ years in sales and store operations. Expertise in cash handling, customer service, and merchandising. Efficiently manages electronic checkout systems and maintains cash accountability while delivering top-tier support in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Team Lead
PetSmart
Elizabethtown
10.2025 - Current
- Lead daily retail operations while ensuring excellent customer service and efficient store performance.
- Operate electronic checkout systems, cash registers, scanners, and point-of-sale equipment to accurately process customer transactions.
- Verify cash drawers balances, make change, and maintain accountability for cash-handling procedures.
- Assist customers with merchandise identification, product locations, pricing questions, and availability inquiries.
- Monitor and assist customers using self-checkout equipment to ensure accurate transaction processing.
- Resolve customer concerns and coordinate solutions with management when necessary.
- Assist with stocking merchandise, maintaining displays, and ensuring sales floor presentation standards are met.
- Open and close store operations and train associates on customer service cash-handling procedures.
Team Leader
Bargain Hunt
Elizabethtown
09.2023 - 03.2025
- Supervised daily store operations and supported customer service functions in a high-volume retail environment.
- Operated electronic checkout systems and ensured accurate processing of customer transactions.
- Maintained accountability of cash drawers and verified funds during assigned shifts.
- Assisted customers with item pricing, product locations, promotions, and merchandise availability.
- Supported self-checkout operations and resolved transaction issues promptly.
- Assisted with inventory organization, merchandise stocking, promotional displays, and floor presentation.
- Handled bulky and heavy merchandise while maintaining customer service standards.
- Trained associates on register operations, store procedures, and customer service expectations.
Sales Associate
Bargain Hunt
Elizabethtown
04.2018 - 09.2023
- Delivered exceptional customer service by addressing inquiries on merchandise, pricing, promotions, and product locations to enhance customer experience.
- Advised customers on merchandise selection and located items to fulfill specific needs, improving customer satisfaction.
- Operated cash registers, scanners, and electronic checkout systems to process purchases and customer payments accurately.
- Handled cash, credit card, debit card, and electronic transactions while maintaining cash drawer accountability.
- Assisted customers with bulky and heavy merchandise purchases and loading assistance.
- Organized merchandise displays, restocked shelves, and maintained a tidy sales floor to create an inviting shopping environment.
- Assisted with opening and closing procedures and daily store operations.
- Maintained a courteous and professional attitude in a fast-paced retail environment.
Education
High School Diploma -
Elizabethtown High School
Elizabethtown, KY05-2013
Skills
- Team Leadership & Training
- Electronic Checkout Systems & POS Operations
- Cash Handling & Payment Processing
- Customer Service & Problem Resolution
- Self-checkout support
- Cash Drawer Accountability
- Merchandise Pricing & Product Location Assistance
- Inventory Stocking & Merchandising
- Opening & Closing Procedures
- Time Management & Multitasking
- Attention to Detail & Accuracy
- Heavy and Bulky Merchandise Handling
Timeline
Team Lead
PetSmart
10.2025 - Current
Team Leader
Bargain Hunt
09.2023 - 03.2025
Sales Associate
Bargain Hunt
04.2018 - 09.2023
High School Diploma -
Elizabethtown High School