Tara Burton
Alexandria
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Kroger. Proven track record in enhancing operational workflows and training staff, leading to improved productivity and guest satisfaction. Skilled in performance management and effective communication, fostering a collaborative environment that drives success.
Overview
2023
2023
years of professional experience
Work History
Starbucks Manger
Kroger
2022 - 10.2022
- Contributed to the creation of operational workflows to boost team productivity.
- Facilitated project management processes to ensure tasks were completed on schedule.
- Contributed to team meetings by suggesting process enhancements.
- Coordinated timelines and assets for several department initiatives.
Bistro Employees/starbucks Barista
Marriott
2017 - 2022
- Prepared and served a variety of coffee beverages in high-paced environment.
- Maintained cleanliness and organization of work area, ensuring compliance with health standards.
- Provided exceptional customer service by engaging with patrons and addressing inquiries effectively.
- Operated espresso machine and brewing equipment to produce quality coffee drinks consistently.
- Assisted in inventory management by monitoring supply levels and restocking as needed.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Adapted to changing menu items and seasonal promotions, maintaining product knowledge for recommendations.
- Handled cash transactions accurately, ensuring proper register balancing at shift end.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Hostess/trainer Opening Restaurants
Cameron Mitchell Restaurant
01.1990 - 2005
- Trained new hosts on service protocols and customer engagement techniques.
- Developed training materials to enhance onboarding process for host staff.
- Implemented feedback mechanisms to improve guest experience and service quality.
- Coordinated scheduling for hosts to ensure optimal coverage during peak hours.
- Streamlined communication between front-of-house staff and management to improve operations.
- Monitored performance of host team, providing constructive feedback and support.
- Led team meetings focused on best practices in hospitality and service excellence.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
- Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
- Assisted in conflict resolution between customers and staff, fostering a positive work atmosphere.
- Partnered with the management team to identify areas of improvement and implement changes that positively impacted overall restaurant operations.
- Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
- Increased table turnover rate with efficient management of waiting list and timely followups.
- Coordinated special events and private parties, ensuring impeccable service from start to finish.
Education
High School Diploma -
Highlands High Scholl
Fort Thomas, KY06.1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Policy implementation
- Schedule preparation
- Performance evaluations
- Budget control
- Product management
- Key performance indicators
- Expectation setting
- Financial management
- Expense tracking
- Contract management
- Brand management
- Lead generation
- Clear communication
- Safety procedures
- Coaching and mentoring
- Work prioritization
- Inventory management
- Effective communication
- Problem resolution
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Managing operations and efficiency
- Customer relationship management
- Training and development
- Staff training
- Employee coaching and mentoring
- Scheduling and coordinating
- Professional and courteous
- Active listening
- Employee development
Timeline
Hostess/trainer Opening Restaurants
Cameron Mitchell Restaurant
01.1990 - 2005
Starbucks Manger
Kroger
2022 - 10.2022
Bistro Employees/starbucks Barista
Marriott
2017 - 2022
High School Diploma -
Highlands High Scholl