Tarisma McCraw
Nicholasville
Summary
Managed patient needs and inquiries, fostering a welcoming environment to promote satisfaction and positive experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food Service Worker
Jessamine County Schools
Nicholasville, KY
08.2023 - Current
- Prepared and served nutritious meals in compliance with health and safety regulations.
- Maintained cleanliness and organization in food preparation areas to ensure efficient operations.
- Assisted with inventory management by tracking stock levels and reporting shortages promptly.
- Collaborated with team members to optimize food service delivery during peak hours.
- Provided nutritious breakfast and lunch options to support children's health and well-being.
Customer Service Representative
Conduent
Lexington, KY
01.2010 - 03.2020
- Guided members in navigating medical insurance options via telephone, ensuring clarity and understanding of benefits.
- Facilitated daily communication with members to ensure proper enrollment in health plans, enhancing member satisfaction and compliance.
- Supported members by verifying provider network benefits and ensuring prior authorization compliance.
- Addressed member concerns promptly to enhance overall satisfaction and retention.
- Assisted in processing and filling prescriptions accurately. Supported pharmacy operations by organizing medication inventory. Provided customer service by answering inquiries regarding prescriptions and medications.
- Medical claims
- Enrollment questions
- Dental
Education
Associate of Science - Medical Assistant
American National University
Lexington, KY07.2022
High School Diploma -
East Jessamine High School
Nicholasville, Ky05.2005
Skills
- Demonstrated proficiency in various computer software applications, including Excel and Microsoft Office
- Demonstrated adaptability by rapidly acquiring new skills to meet evolving job requirements
- Demonstrated adaptability to evolving requirements and effectively managed multiple tasks simultaneously
Websites
Certification
Associate in science
Timeline
Food Service Worker
Jessamine County Schools
08.2023 - Current
Customer Service Representative
Conduent
01.2010 - 03.2020
Associate of Science - Medical Assistant
American National University
High School Diploma -
East Jessamine High School