Tasha Roark

• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
• Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
• Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
• Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Reduced response time with effective communication skills, ensuring customers received prompt assistance.
• Lead call calibration meeting for outliers/inliers

Acting Supervisor

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Coached team members in techniques necessary to complete job tasks.
• Conducted research for varous projects, leading to well-informed decisions and successiful outcomes.

Project Luna (Ground Truths)

• Analyzed large datasets to identify the intents and subintents of customers calls to apply them to Agent Assist. Agent Assist will enhance agent productivity by providing real-time answers and automating repetitive tasks, leading to improved efficiency in customer support interactions.
• Managed time efficiently in order to complete all tasks within deadlines.
• Collaborated with product owners and team members define solutions and drive progress.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Complied with company and OSHA safety rules and regulations.
• Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
• Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.

• Achieved on-time shipment rate and trained staff on material handling processes.
• Loaded and unloaded pieces into boxes for shipment, and operated PC and RF-based computer systems.

• Deliver friendly and efficient service to ensure a pleasant dining experience for all guests.
• Promptly took and delivered guest’s food and beverage order ensuring quality and accuracy.
• Resolved guest complaints
• Verified cash drawer against daily receipts and prepared cashier report.

• Assisted guests with making menu choices in an informative and helpful manner.
• Maintained cleanliness of the establishment
• Trained new kitchen staff on proper food handling procedures.
• Accurately totaled, processed and collected payments from guests using the point-of-sale system.

• Assessed client financial situation to develop strategic financial planning solutions.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

• Assisted machine operators with finished pieces, maintained communications between shifts, trained staff of 10 direct labor employees to perform assembly and manufacture of product, and achieved production requirements.