Tasheika Wilson
Bodden Town
Summary
Professional with deep expertise in maintaining cleanliness and order in hospitality environments. Ensures high standards in all tasks, emphasizing teamwork and adaptability to meet changing needs. Skilled in time management, attention to detail, and customer service. Known for reliability and strong commitment to achieving results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
JANITORIAL SUPERVISOR/ HOUSEKEEPING
ROPER'S ENTERPRISES LTD
GEORGE TOWN, CAYMAN ISLAND
11.2019 - Current
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Inspected rooms for damages and reported maintenance issues promptly.
- Organized and restocked housekeeping carts with necessary supplies efficiently.
- Collaborated with team members to optimize workflow and enhance service quality.
- Trained new staff on cleaning protocols and best practices for room preparation.
- Developed effective time management strategies to complete tasks within tight schedules.
- Conducted deep cleaning tasks during off-peak hours, enhancing overall guest satisfaction levels.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Sorted, laundered and put away various laundry items.
- Supervised daily operations of janitorial staff to ensure adherence to quality standards
- Implemented training programs for new hires, enhancing team efficiency and service delivery
- Conducted regular inspections to identify areas for improvement and maintain cleanliness compliance
- Developed and enforced cleaning schedules to optimize workflow and resource allocation
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.
- Conducted quality control inspections regularly to ensure that all areas met or exceeded established cleanliness standards.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Education
High School Diploma -
Central High School
Clarendon, Jamaica06-2011
Skills
- Team Supervisor
- Effective communication
- Time management
- Cleaning expertise
- Supervisory experience
- Written communication
- Problem-solving abilities
- Room preparation
- Restroom maintenance
- Window cleaning
- Carpet cleaning
- Upholstery cleaning
- Vacuuming, sweeping, and mopping floors
- Dusting and wiping down surfaces, including appliances, counters, and furniture
- Cleaning and sanitizing bathrooms, including toilets, showers, and mirrors
- Changing bed linens and towels
- Making beds
- Washing, drying, and folding laundry
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Conflict resolution
- Microsoft outlook
- Customer satisfaction measurement
- Report writing
- Physical fitness
Certification
HIGH SCHOOL CERTIFICATE
Basic Security Training Cerfiticate
Timeline
JANITORIAL SUPERVISOR/ HOUSEKEEPING
ROPER'S ENTERPRISES LTD
11.2019 - Current
High School Diploma -
Central High School