Tasheka Malcolm - Whitelocke
George Town
Summary
Capable and knowledgeable Administrative Assistant with more than five years of experience working in a client facing role. Well-organized and able to multitask while maintaining a high level of professional customer service and attention to detail.
Overview
11
11
years of professional experience
Work History
Care Center Specialist /Customer Service Manager
Doctors Hospital
05.2021 - Current
- Led projects and analyzed data to identify opportunities for improvement
- Offer friendly efficient service to patients, and handle challenging situations with ease
- Managed over 75 calls per day addressing customers’ concerns
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
- Increase customer satisfaction by 25% within 5 months’ time
- Actively listen to customers' requests, confirming full understanding before addressing concerns
- Carry out day-to-day duties accurately and efficiently
- Tracking key point indicators (KPI)
- Referral Management
- Pre-Certification
- Telemedicine
- Surveys
- Events
- Social Media Content Creation
- Creating marketing campaigns
- Scheduling appointments
- Patient registration
- Confirmation of insurance benefits
- Concierge service - guiding & escorting patients within hospital
- Building database for marketing & business development
- Work from home to support hospital customer service
Receptionist And Customer Care
Rock Gorgeous Hair Salon. George Town
07.2014 - 07.2021
- Operate multiple telephone systems to independently handle over 50 calls each day
- Create, maintain and enter information into client database system
- Greet visitors or callers and manage their inquiries or direct them to appropriate persons according to their needs
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors
- Assist in hosting salon parties
- Managing multiple tasks and meeting time-sensitive deadlines.
Administrative Assistant Manager
Reliable Supply | Reliable Industries Ltd. George Town
04.2018 - 05.2021
- Generate and manage billing/invoicing for over 300 customers monthly
- Process high volumes of sales and return transactions
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems
- Worked with customers to understand needs and provide excellent service
Teacher
Little Trotter Farm & Nursery. George Town
05.2012 - 07.2017
- Monitor students' progress, and provide students and teachers with assistance in resolving problems
- Set educational standards and goals as well as assist with establishing policies, procedures, and programs to conduct-Teach classes or provide direct care to children
- Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals
- Maintain safe playful environment
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
Education
Diploma - Cosmetology
Montego Bay Community
College
06.2004
High School Diploma - undefined
Anchovy High School
06.2002
Skills
- Strong organizational and planning abilities
- Excellent communication skills
- Strong leadership and management skills
- Attention to detail
- Customer service specialist
- Event planning expert
- Staff Training
- Manage Contracts
Accomplishments
- High school certificate
- Certificate in Toddler
- Development & Signs for
- Concern
- Certificate in Strategies tosupport children with specialeducation needs
- Certificate in Encouraging
- Language Development in Early
- Childhood Settings
- Certificate in Fostering Peer
- Interaction in Early Childhood
- Settings
- Certificate in Let Language
- Lead the Way to Literacy
- Diploma in Cosmetology (Hair& Makeup)
- Support children's emotional and social development, encouragingunderstanding of others and positive-self-concepts
- Create developmentally appropriate lesson plans
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Care Center Specialist /Customer Service Manager
Doctors Hospital
05.2021 - Current
Administrative Assistant Manager
Reliable Supply | Reliable Industries Ltd. George Town
04.2018 - 05.2021
Receptionist And Customer Care
Rock Gorgeous Hair Salon. George Town
07.2014 - 07.2021
Teacher
Little Trotter Farm & Nursery. George Town
05.2012 - 07.2017
Diploma - Cosmetology
Montego Bay Community
College
High School Diploma - undefined
Anchovy High School
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