Tatiana Turcios
George Town
Summary
Dynamic leader with expertise in customer relationship management and sales reporting. Proven ability to drive operational efficiencies and enhance team performance through strategic decision-making and process improvements.
Overview
11
11
years of professional experience
Work History
Interim Manager
Penha
Cayman Island
06.2024 - 12.2024
- Led team meetings to align project goals and strategies.
- Implemented process improvements to increase operational efficiency.
- Managed budgets and resource allocation for various projects.
- Analyzed performance data to inform strategic decisions.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed market trends and competitor activity to inform business strategy.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Sales Supervisor
Penha
Cayman Islands
06.2023 - 06.2024
- Supervised daily sales operations and team performance in retail environment.
- Trained and mentored new sales associates on product knowledge and customer service.
- Ensured adherence to company policies and procedures during all transactions.
- Conducted regular inventory checks to maintain stock levels and presentation standards.
- Assisted in developing staff schedules to optimize coverage during peak hours.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Analyzed sales reports to identify trends and recommend improvements for the team.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
Sales Representative
Penha
Cayman Islands
09.2022 - 06.2023
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Conducted product presentations to educate customers about features and benefits.
- Collaborated with marketing team to create promotional materials and campaigns.
- Managed customer inquiries and resolved issues effectively and efficiently.
- Trained new sales staff on company policies and sales techniques.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
Cashier
Penha
Cayman Islands
12.2021 - 08.2022
- Processed customer transactions efficiently and accurately at Browns Holdings.
- Maintained a clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided excellent service support.
- Handled cash, credit, and digital payment systems to complete sales transactions.
- Collaborated with team members to manage inventory and stock shelves regularly.
- Resolved customer complaints promptly to ensure satisfaction during shopping experiences.
- Trained new cashiers on company policies and operational procedures effectively.
- Monitored register balances and reported discrepancies to management as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Cashier
Browns Holdings
George Town , Grand Cayman
01.2018 - 11.2021
- Checked prices for customers and processed items sold by scanning barcodes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Trained as JN money transfer teller and provided back-up coverage to provide customers with optimal support.
Operations Supervisor
Basic Apparel
Ceiba, Honduras
02.2017 - 11.2017
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Motivated and trained employees to maximize team productivity.
Sales Associate
Cable Color
Ceiba , Honduras
01.2014 - 12.2014
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Education
Associate of Applied Science - Computer And Information Sciences
Instituto D´Zoila De Santos Pineda
Ceiba; Honduras10 2012
High School Diploma -
Instituto Oficial Manuel Bonilla
Ceiba, Honduras10 2011
Skills
- Customer relationship management
- Sales reporting
- Inventory management
- Budget management
- Customer service
- Performance analysis
- Sales strategy development
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Interim Manager
Penha
06.2024 - 12.2024
Sales Supervisor
Penha
06.2023 - 06.2024
Sales Representative
Penha
09.2022 - 06.2023
Cashier
Penha
12.2021 - 08.2022
Cashier
Browns Holdings
01.2018 - 11.2021
Operations Supervisor
Basic Apparel
02.2017 - 11.2017
Sales Associate
Cable Color
01.2014 - 12.2014
Associate of Applied Science - Computer And Information Sciences
Instituto D´Zoila De Santos Pineda
High School Diploma -
Instituto Oficial Manuel Bonilla
Similar Profiles
Jorge Paiva PinheiroJorge Paiva Pinheiro
Estágiario Administrativo at CONDOMINIO VIVA PENHA CLUBE CONDOMINIOEstágiario Administrativo at CONDOMINIO VIVA PENHA CLUBE CONDOMINIO
Gabriela Amorim de OliveiraGabriela Amorim de Oliveira
Secretária assistente administrativa at CNA PenhaSecretária assistente administrativa at CNA Penha
SIDNEY CHALFUN DE MATOSSIDNEY CHALFUN DE MATOS
Gestor de Projeto at Penha Park ResidenceGestor de Projeto at Penha Park Residence
Kiara ReevesKiara Reeves
Clerical Administrator at Expedite Travel ServicesClerical Administrator at Expedite Travel Services
Sujan NepalSujan Nepal
3rd Cook at The Ritz Carlton Hotel3rd Cook at The Ritz Carlton Hotel