Taylor CLARE
Covington
Summary
Detail-oriented Office Administrator with proven expertise in time management, office administration, and customer engagement. Skilled in implementing effective communication and problem-solving strategies to enhance workflow efficiency.
Overview
14
14
years of professional experience
Work History
Office Administrator
Trak Group
Cincinnati, OH
09.2025 - Current
- Coordinated office activities to streamline daily operations and enhance overall efficiency.
- Managed incoming communications, ensuring timely responses and accurate information dissemination.
- Assisted in maintaining office supplies inventory, facilitating cost-effective procurement processes.
- Supported scheduling and organization of meetings, improving team collaboration and effectiveness.
- Implemented administrative procedures that increased workflow efficiency within the office environment.
- Collaborated with various departments to address administrative needs, fostering a cooperative work atmosphere.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Reconciled account files and produced monthly reports.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Registered Behavior Technician
Cultivate Behavioral Health and Education
Taylor Mill, KY
04.2025 - 09.2025
- Implemented individualized treatment plans to support clients' behavioral development.
- Collected and analyzed data to track progress and adjust interventions as needed.
- Collaborated with interdisciplinary teams to ensure cohesive care strategies for clients.
- Documented client interactions and maintained accurate records in compliance with regulatory standards.
- Provided direct support to clients during therapeutic activities, promoting engagement and skill acquisition.
- Assisted in training new staff on behavior intervention techniques and company protocols.
- Participated in regular team meetings to discuss client progress and share best practices.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Utilized evidence-based methodologies to enhance the effectiveness of behavioral interventions implemented with clients.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Paraeducator, Special Education
Covington Independent Schools
Covington, KY
08.2024 - 04.2025
- Supported students with special needs in daily academic activities and social interactions.
- Assisted teachers in classroom management and lesson implementation for diverse learning styles.
- Adapted instructional materials to meet individual student requirements and enhance engagement.
- Collaborated with educational staff to develop personalized learning plans for students.
- Monitored student progress, providing feedback to teachers and parents on performance improvements.
- Implemented behavioral intervention strategies to promote positive student behavior and learning environments.
- Organized and facilitated small group activities focusing on skill development and peer interaction.
- Participated in professional development workshops to enhance knowledge of special education practices.
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Personal Banker
Citibank
Florence, KY
05.2019 - 08.2024
- Cultivated strong client relationships to assess financial needs and offer tailored banking solutions.
- Managed daily transactions, ensuring accuracy and compliance with banking regulations.
- Led team initiatives to enhance customer satisfaction and streamline service processes.
- Analyzed client accounts to identify opportunities for cross-selling additional products and services.
- Trained junior staff on best practices in customer service and operational procedures.
- Conducted regular market analysis to stay updated on industry trends and competitive offerings.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
Childcare Lead Teacher
Redwood Rehabilitation Center
Fort Mitchell, KY
01.2016 - 05.2019
- Developed and implemented individualized lesson plans to enhance child learning and development.
- Supervised classroom activities, ensuring safety and adherence to developmental guidelines.
- Mentored junior staff in effective teaching strategies and classroom management techniques.
- Evaluated children's progress through assessments, adjusting approaches to meet diverse needs.
- Collaborated with parents to discuss children's development and address concerns effectively.
- Organized engaging educational activities that fostered creativity and social skills among children.
- Led training sessions for new teachers on best practices in early childhood education methodologies.
- Streamlined classroom operations by introducing efficient scheduling and resource allocation practices.
- Mentored new teachers, providing guidance on best practices and classroom strategies.
- Supported students'' social-emotional development by creating a nurturing and inclusive atmosphere in the classroom.
- Enhanced student comprehension by incorporating hands-on learning activities and group projects.
- Provided ongoing feedback and constructive criticism to students, encouraging continuous improvement in their work quality.
- Collaborated with colleagues to develop interdisciplinary lesson plans that connected various subjects.
- Incorporated real-world examples into lessons, helping students make connections between coursework and everyday life situations.
- Implemented effective classroom management techniques to maintain a positive learning environment.
Administrative Assistant
Cornerstone Child Development Center
Erlanger, KY
01.2012 - 01.2016
- Managed scheduling and coordination of daily operations for educational programs.
- Developed and maintained filing systems to ensure accurate record-keeping.
- Assisted in preparing reports and documentation for regulatory compliance.
- Streamlined communication between staff, parents, and stakeholders to enhance collaboration.
- Implemented office procedures that improved workflow efficiency across departments.
- Facilitated meetings by preparing agendas, taking minutes, and distributing materials promptly.
Education
Associate of Arts - Psychology
Gateway Community And Technical College
Covington, KY05-2021
High School Diploma -
Lloyd Memorial High School
Erlanger, KY05-2011
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- File organization
- Customer engagement
- Verbal communication
- Document management
- Mail handling
- Telephone reception
- Document scanning
- Leadership and supervision
- Customer relationship management (CRM)
- Scheduling appointments
- Scheduling
- File maintenance
- Calendar management
- Report preparation
- Schedule and calendar management
- Word processing
- Inbound phone call handling
- Supply inventory
- Spreadsheet development
- Business administration
- Mail routing
- Processing expenses
- Ethics-focused
- Event coordination
- Travel coordination
- Typing 50 words per minute
- Team leadership
- Staff training
- Goal setting
- Staff development
- Teamwork
- Multitasking
- Multitasking Abilities
- Problem-solving abilities
- Multitasking and organization
- Attention to detail
- Problem-solving
- Active listening
- Effective communication
- Phone and email etiquette
- Microsoft office
- Team management
- Documentation and recordkeeping
- Team building
Timeline
Office Administrator
Trak Group
09.2025 - Current
Registered Behavior Technician
Cultivate Behavioral Health and Education
04.2025 - 09.2025
Paraeducator, Special Education
Covington Independent Schools
08.2024 - 04.2025
Personal Banker
Citibank
05.2019 - 08.2024
Childcare Lead Teacher
Redwood Rehabilitation Center
01.2016 - 05.2019
Administrative Assistant
Cornerstone Child Development Center
01.2012 - 01.2016
Associate of Arts - Psychology
Gateway Community And Technical College
High School Diploma -
Lloyd Memorial High School