Taylor Cox
Corbin
Summary
Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in account management with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Harris & Harris Ltd.
06.2024 - Current
- I manage billing accounts, process payments, and assist customers with online accounts issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Foundever
11.2021 - 06.2024
- This position required organized date entry and as well as taking calls inbound and outbound calls for different contracted partners.
- Recorded accurate and efficient records in customer database.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Driver
Back Road Trucking LLC
05.2020 - 11.2020
- Hauled Asphalt, gravel, sand, dirt, etc
- Kept clear communication with customers.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Customer Service Representative
Computer World Services
10.2017 - 05.2020
- This position required precise data entry for inbound calls
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Associate of Applied Science - Business Administration with Accounting Track
Somerset Community College
London, Ky12.2024
High School Diploma -
Lynn Camp High School
Corbin, Ky05-2013
Skills
- Account updating
- Computer proficiency
- Account management
- Payment processing
- Calm demeanor
- Data entry
- Professional telephone demeanor
- Data collection
- Clerical support
- Adaptability and flexibility
- Typing 38 wpm
- Basic accounting
- Computer skills
Timeline
Customer Service Representative
Harris & Harris Ltd.
06.2024 - Current
Customer Service Representative
Foundever
11.2021 - 06.2024
Driver
Back Road Trucking LLC
05.2020 - 11.2020
Customer Service Representative
Computer World Services
10.2017 - 05.2020
Associate of Applied Science - Business Administration with Accounting Track
Somerset Community College
High School Diploma -
Lynn Camp High School
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