Taylor Elliott
Vine grove
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
6
6
years of professional experience
Work History
IPPS-A Customer Care Representative
Inspiritec
11.2024 - Current
- Assist team in meeting company mission and goals by assisting soldiers (Active, Reserve, National Guard), veterans, retirees and the Army family regarding their HR issues and/or concerns. Receive inquiries via telephone, email, or hard copy requesting records, status of IPPSA claims, IPPSA accountability, and any other guidance or information regarding the functions of the CSB.Facilitated the onboarding process by training new staff.
Information technology - ITSD (HRC)
InspiriTec
02.2024 - 07.2024
- Provided technical support to soldiers, HRC members, veterans, retirees, and the Army family for IT issues.
- Receive inquiries via telephone, email, and the status of tickets submitted by the IT help desk.
- Directed service members and government employees in basic browser troubleshooting through screensharing.
- Facilitated the onboarding process by training new staff.
Customer care representative (EEO/Disability/Vets)
InspiriTec
09.2023 - 02.2024
- Receive inquiries via telephone, email, or hard copy, requesting records for veterans and retirees
- Provided status of CRSC/TSGLI claims, retirement packet processing information, ADPAAS, and accountability.
- Delivered insights regarding various functions carried out by the Army service center.
Interior Electrician and Vertical Engineering
United States Army
11.2018 - 03.2023
- Vertical engineering
Education
High school diploma - carpentry
York county school of technology
Pennsylvania01.2018
Skills
- Microsoft Outlook
- Customer Service
- Data Entry Skills
- Building Relationships
- Phone etiquette
- Microsoft office
- Human recourses
- Computer literacy
Timeline
IPPS-A Customer Care Representative
Inspiritec
11.2024 - Current
Information technology - ITSD (HRC)
InspiriTec
02.2024 - 07.2024
Customer care representative (EEO/Disability/Vets)
InspiriTec
09.2023 - 02.2024
Interior Electrician and Vertical Engineering
United States Army
11.2018 - 03.2023
High school diploma - carpentry
York county school of technology
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