Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Frye

Louisville

Summary

Dynamic professional with a proven track record at Bank of America, excelling in relationship building and customer service. Skilled in sales and decision-making, I consistently achieved high customer satisfaction ratings and expanded client bases through personalized solutions. Adept at training and mentoring, I foster team growth while driving business success.

Overview

9
9
years of professional experience

Work History

Relationship Banker/ Leader Backup

Bank of America
03.2024 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.

Outside Sales Representative

H&E Equipment
08.2023 - 03.2024
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.

Inside Sales Representative

Mueller Water Products
11.2021 - 08.2023
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Assistant Front End Manager

Menards
02.2016 - 08.2021
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
  • Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
  • Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
  • Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
  • Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.

Education

Bachelor of Science - Organizational Communication & Leadership

Murray State University
Murray, KY
05-2021

Skills

  • Relationship building and management
  • Customer Service-oriented
  • Sales expertise
  • Cash handling
  • Excellent communication
  • Decision-making
  • Time management
  • Training and mentoring

Timeline

Relationship Banker/ Leader Backup

Bank of America
03.2024 - Current

Outside Sales Representative

H&E Equipment
08.2023 - 03.2024

Inside Sales Representative

Mueller Water Products
11.2021 - 08.2023

Assistant Front End Manager

Menards
02.2016 - 08.2021

Bachelor of Science - Organizational Communication & Leadership

Murray State University

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Taylor Frye