Taylor Fussell
Stone
Summary
Enthusiastic professional with administrative and customer service experience, currently gaining skills in patient registration. Seeking a PRN role to further develop in healthcare operations and support quality patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registration Associate
Children’s Healthcare of Atlanta
05.2025 - Current
- Accurately register patients for emergency services, ensuring all demographic, insurance, and consent information is complete and compliant with hospital policies.
- Provide compassionate front-line support to families and patients in a fast-paced pediatric environment, maintaining professionalism and empathy during stressful situations.
- Verify insurance eligibility and obtain necessary authorizations, reducing claim denials and improving billing accuracy.
- Collect and process patient payments, copays, and deductibles with 100% accuracy.
- Collaborate with clinical and administrative teams to streamline patient flow and minimize wait times.
- Maintain confidentiality of all patient records and adhere strictly to HIPAA regulations.
- Utilize EPIC and GAMMIS to manage patient data.
Administrative Assistant
Culberson Realty Group
01.2021 - 05.2025
- Served as a liaison between management, sales team, clients, and vendors, achieving clear and consistent transfer of information by utilizing excellent written/oral communication skills and problem-solving ability.
- Provided administrative support to 4 senior colleagues and managed all clerical functions with efficiency and accuracy in a fast-paced, computerized corporate environment.
- Demonstrated outstanding customer service, building productive relationships and maintaining customer satisfaction through active listening and an approachable, professional manner.
- Detail-oriented thinker, commended for producing quality work within demanding deadlines.
Telephonic Intake Representative
Lincoln Financial Group
09.2019 - 07.2020
- Served as a direct point of contact for 17 million customers, maintaining loyal customer relationships and ensuring all customer inquiries and concerns received fair and efficient resolutions.
- Communicated with 20+ cross-functional team members regularly, building relationships throughout the company to ensure goal achievement.
- Provided customer service to internal and external stakeholders, identifying solutions to meet customer needs, and demonstrating flexibility, problem-solving, and responsiveness.
- Exercised judgment and discretion during customer interactions, handling complex problems and working with customers to ensure all discrepancies were resolved quickly, and escalated client service concerns to senior team members when appropriate.
- Was known for a calm, collected manner; trusted to enact emergency plans under stress and assist other team members in case of emergency, critical, or hazardous situations.
Education
Diploma -
Woodland High School
Stockbridge, GA05.2017
Skills
- Communication
- Analysis
- Strategic Planning
- Leadership
- Client/Customer Focus
- Executive Support
- Customer Relationship Management
- Document Preparation
- Research
- Process Improvement
- Confidentiality
- Records Management
- Confidentiality
Certification
Licensed Pharmacy Technician – 2019
TOOLS & TECHNOLOGY
- Epic
- Gammis
- Quanum
- PixCert
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher)
- Typing Speed: 60 wpm
Timeline
Registration Associate
Children’s Healthcare of Atlanta
05.2025 - Current
Administrative Assistant
Culberson Realty Group
01.2021 - 05.2025
Telephonic Intake Representative
Lincoln Financial Group
09.2019 - 07.2020
Diploma -
Woodland High School
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