Taylor Hazel
Campbellsville
Summary
Versatile healthcare professional with hands-on experience in pharmacy workflows, patient counseling, and physician office coordination. Offers deep knowledge of medications, insurance processes, and patient care needs—ideal for representing and promoting home health services to providers and community partners. Recognized for strong interpersonal skills, problem-solving ability, and a genuine commitment to improving patient outcomes. Ready to bring clinical insight and relationship-building strengths to a home health sales position.
Overview
14
14
years of professional experience
Work History
Precerts and Referral Coordinator
Frogge, Tucker, McQueary Family Medicine
Campbellsville
10.2024 - Current
- Coordinated incoming and outgoing referrals for busy medical practice, facilitating scheduling with appropriate specialists.
- Proactively followed up with specialists' offices to confirm referrals, secure patient appointments, and obtain visit notes.
- Educated patients on referral requirements and coverage limitations, providing clear and compassionate guidance.
- Obtained prior authorizations for diagnostic tests and procedures by submitting accurate clinical information to insurance carriers.
- Managed precertification process for diagnostics, surgeries, medications, ensuring adherence to payer requirements.
- Verified insurance guidelines for each service, ensuring compliance with medical necessity criteria and documentation standards.
- Utilized payer-specific portals to submit detailed precertification requests along with supporting clinical notes.
- Monitored pending authorizations daily and addressed requests for additional information promptly.
Licensed Pharmacy Technician
ApotheCare Pharmacy
Elizabethtown
01.2014 - 10.2023
- Processed prescription orders accurately and efficiently to ensure timely patient access to medications.
- Collaborated with healthcare providers to clarify prescription orders and resolve potential discrepancies.
- Verified patient information, insurance coverage, and prescription details to ensure safe and efficient processing.
- Processed insurance claims, prior authorizations, and resolved rejections to minimize delays in medication access.
- Ensured compliance with state pharmacy laws, HIPAA regulations, and company policies.
- Managed pharmacy inventory by placing orders, checking shipments, restocking medications, rotating stock, and removing expired products.
- Handled cash register and point-of-sale transactions, ensuring accurate payment processing and patient confidentiality.
Tanning Consultant
Sun Tan City
Elizabethtown
01.2012 - 01.2014
- Assisted customers in selecting tanning products suitable for their skin type and preferences.
- Educated clients on tanning bed usage and skin care for optimal results.
- Trained new staff on equipment operation and customer service protocols.
- Resolved customer inquiries and concerns, ensuring a positive salon experience.
- Conducted regular inspections of tanning equipment to ensure safety and efficiency.
- Provided personalized skin assessments to recommend appropriate tanning levels.
- Maintained organization of salon supplies and equipment for efficient operations.
- Facilitated a welcoming environment through friendly interactions with clients.
- Developed strong product knowledge to better assist clients in their tanning journey.
- Cleaned and sanitized tanning beds and rooms.
Education
BBA - Health Administration
Campbellsville University
Campbellsville, KY12-2023
Skills
- Referral coordination
- Insurance verification
- Prior authorization
- Clinical documentation
- Electronic health records
- Patient education
- Healthcare compliance
- Medical terminology
- Problem solving
- Attention to detail
- Time management
- Customer service
- HIPAA regulations
- Medical terminology knowledge
- Outbound calls
- Caseload management
References
References available upon request.
Timeline
Precerts and Referral Coordinator
Frogge, Tucker, McQueary Family Medicine
10.2024 - Current
Licensed Pharmacy Technician
ApotheCare Pharmacy
01.2014 - 10.2023
Tanning Consultant
Sun Tan City
01.2012 - 01.2014
BBA - Health Administration
Campbellsville University