Taza Hays

• Trained new staff on drink preparation techniques and customer service best practices.
• Provided excellent customer service, building rapport with regular patrons.
• Managed bar inventory, ordering supplies to maintain optimal stock levels.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Served high customer volumes during special events, nights, and weekends.
• Streamlined inventory management processes to minimize waste and improve stock accuracy.
• Maintained cleanliness and organization of bar area to ensure compliance with health regulations.
• Provided exceptional customer service by engaging patrons and responding to their needs promptly.

• Monitored candidate progress through onboarding processes, providing support to ensure smooth transitions into roles.
• Developed and maintained strong relationships with clients to understand hiring requirements and improve service delivery.
• Coordinated staffing solutions for various client needs, ensuring timely placement of qualified candidates.
• Managed administrative tasks related to recruitment, maintaining accurate records in applicant tracking systems for compliance purposes.
• Negotiated contracts with key partners, securing favorable terms for the organization without compromising quality or service standards.
• Consistently met or exceeded performance targets by effectively prioritizing tasks and managing workload efficiently.
• Conducted thorough market research to inform strategic planning efforts, positioning the company for continued growth.
• Managed vendor relationships to ensure timely delivery of products and services while minimizing costs.
• Streamlined reporting processes to provide more accurate and timely information for decision-making purposes.
• Established a track record of success in driving process improvements and optimizing resources to achieve outstanding results.
• Created and managed project plans, timelines and budgets.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Developed and implemented training programs to enhance staff capabilities and compliance.
• Collaborated with management to identify staffing requirements and optimize workforce planning.
• Streamlined recruitment procedures, improving candidate sourcing and selection efficiency.

Head Coach for Warren County youth football league.

• Developed training programs to enhance athlete performance and skills.
• Collaborated with coaching staff to create strategic game plans.
• Analyzed team performance data to identify areas for improvement.
• Monitored player progress and provided constructive feedback for growth.
• Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
• Planned and facilitated team travel to games and events.
• Developed team strategy based on knowledge of fundamentals, team member skills and competition statistics.
• Interviewed, hired, trained and oversaw 3 coaches.

• Promoted good sportsmanship with competing teams on- and off-field.
• Enhanced player skills through personalized coaching and feedback.
• Acted as positive role model for team participants and in community.
• Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
• Built strong, cohesive teams by fostering a positive and supportive environment.
• Optimized practice sessions by focusing on skill development, conditioning, and situational drills.
• Evaluated game film as part of ongoing review process identifying areas of weakness requiring targeted improvements.
• Developed strategic training programs to enhance player performance and team cohesion.

• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Identified recurring issues, contributing recommendations for product improvements to management.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

• Assisted in training new associates on packaging techniques and equipment usage.
• Collaborated with team members to streamline packaging processes, enhancing efficiency.
• Operated packaging machinery to ensure efficient production flow.
• Inspected products before packaging to prevent shipping defective and damaged goods to customers.
• Labeled, recorded, and inspected packaging to prepare for shipment or storage.
• Packed, weighed and shipped items per customer specifications.
• Collaborated with team members to meet deadlines and ensure quality control standards were met.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Organized and detail-oriented with a strong work ethic.
• Developed and maintained courteous and effective working relationships.