Tejaswee Shrestha
George Town, Cayman Islands
Summary
successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Food and Beverage Server
Courtyard Cafe and Pool Bar
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Food and Beverage Server
Hotel Beli
04.2020 - 10.2022
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Checked on guests throughout meal to attend to needs and provide great service.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Career And Technical Education
Takshashila Academy
Nepal06.2022
Secondary Education
Green Hills Academy
Nepal03.2020
Skills
- Guest Relations
- Upselling
- Food Sales and Promotion
- Teamwork and Professionalism
- Good Listener, empathetic
- High Level of attention to detail
Languages
Nepali, Hindi
Native language
English
Intermediate
B1
IELTS Band 6
Passed IELTS English language test for study, migration or work
Timeline
Food and Beverage Server
Courtyard Cafe and Pool Bar
11.2022 - Current
Food and Beverage Server
Hotel Beli
04.2020 - 10.2022
Career And Technical Education
Takshashila Academy
Secondary Education
Green Hills Academy
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