Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Bridgeman

Henderson

Summary

Dynamic Patient Access Coordinator with extensive experience at Deaconess HRS, excelling in insurance verification and HIPAA compliance. Recognized for exceptional customer service and team collaboration, I effectively managed patient registrations and streamlined processes, enhancing patient satisfaction and operational efficiency. Proven ability to thrive under pressure while maintaining professionalism and attention to detail.

Overview

5
5
years of professional experience

Work History

Patient Access Coordinator

Deaconess HRS
Henderson
09.2022 - Current
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Explained policies, procedures and services to patients.
  • Ensured compliance with all relevant laws and regulations governing patient access activities.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Verified insurance eligibility and ensured coverage of services to be provided.
  • Coordinated with clinical staff to ensure timely completion of registration process.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Prepared daily reports on registration activities, highlighting areas for improvement.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Adhered to HIPAA guidelines when handling confidential patient information.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Guided patients through the completion of consent and other required medical forms.
  • Assembled registration paperwork and placed identification bands on patient.

Patient Access Support

Deaconess HRS
Henderson
01.2021 - 09.2021
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted customers with completing registration forms and documents accurately and efficiently.
  • Registered patients for outpatient procedures and emergency services.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Counted and balanced cashier drawers.

Patient Registration Associate

Deaconess HRS
Henderson
09.2020 - 01.2021
  • Communicated effectively with medical staff regarding changes or updates to patient files.
  • Verified insurance coverage and eligibility status with insurance providers.
  • Scanned documents into the computer system for storage purposes.
  • Kept abreast of changes in technology related to Patient Registration Associate role.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Maintained knowledge of hospital policies and procedures regarding registration processes.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information.
  • Maintained current knowledge of healthcare industry trends, standards, and regulations.
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
  • Greeted patients and collected necessary information for registration process.
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.

Education

Associate of Science - Social Work

Wabash Valley College
Mount Carmel, IL
05-2002

Skills

  • Patient registration
  • Insurance verification
  • HIPAA compliance
  • Customer service
  • Patient coordination
  • Team collaboration
  • Financial responsibility
  • Communication skills
  • Time management
  • Problem solving
  • Multitasking Abilities
  • Punctual and hardworking
  • Professionalism
  • Team leadership
  • Calm and effective under pressure
  • Payment collection
  • Insurance forms processing
  • Health Insurance Policies

Timeline

Patient Access Coordinator

Deaconess HRS
09.2022 - Current

Patient Access Support

Deaconess HRS
01.2021 - 09.2021

Patient Registration Associate

Deaconess HRS
09.2020 - 01.2021

Associate of Science - Social Work

Wabash Valley College

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Teresa Bridgeman