Teresa Reed

• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions of a Tier 3 practice.
• Responsible for creation and adhering to yearly budget for practice
• A/R and Claim management for practice: Including Medicare and Medicaid claims.
• Worked with Marketing Team to increase patient flow based on availability and services offered in the practice.
• Conducted thorough market analysis to identify trends and opportunities for practice growth.
• Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
• Ordered all office supplies and kept check on inventory levels.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• HR duties which include yearly evaluations and coaching sessions when prompted
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.

NEWPORT LOCATION

• Accepted the Office Manager offer and moved to Newport, KY location. After 3 months under my leadership the previously failing office, routinely showed a 30-32% increase in run rate and meeting budget goals.
• Responsible for the hiring, training, counseling, development, supervision, scheduling, safety and pay of a successful office of 25 personnel.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.

FLORENCE LOCATION

• In the first 30 days of managing the location in Florence, Ky, we achieved an increase in run rate of 33.5%.
• Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
• Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
• Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
• Improved patient intake process, making it more efficient and reducing wait times.
• Improved team morale and reduced turnover through regular training sessions and team-building activities.
• Implemented customer feedback system to identify areas for improvement and tailor services to meet patient needs better.

• Supported the Office Manager with daily operations of office and assumed duties during a medical absence.
• Created and explained treatment plans and insurance coverage with patients.
• Worked with third party financing companies to break down financial barriers to care for patients.
• Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
• Cultivated a professional atmosphere by maintaining open lines of communication among team members.
• Kept high average of performance evaluations and was promoted to be the office manager of two different Aspen Dental locations.