Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Reed

Radcliff

Summary


Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

Practice Manager, Tier 3

Mortenson Family Dental
01.2022 - Current
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions of a Tier 3 practice.
  • Responsible for creation and adhering to yearly budget for practice
  • A/R and Claim management for practice: Including Medicare and Medicaid claims.
  • Worked with Marketing Team to increase patient flow based on availability and services offered in the practice.
  • Conducted thorough market analysis to identify trends and opportunities for practice growth.
  • Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • HR duties which include yearly evaluations and coaching sessions when prompted
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.

Dental Office Manager

Aspen Dental
03.2020 - 01.2022

NEWPORT LOCATION

  • Accepted the Office Manager offer and moved to Newport, KY location. After 3 months under my leadership the previously failing office, routinely showed a 30-32% increase in run rate and meeting budget goals.
  • Responsible for the hiring, training, counseling, development, supervision, scheduling, safety and pay of a successful office of 25 personnel.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.

FLORENCE LOCATION

  • In the first 30 days of managing the location in Florence, Ky, we achieved an increase in run rate of 33.5%.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
  • Improved patient intake process, making it more efficient and reducing wait times.
  • Improved team morale and reduced turnover through regular training sessions and team-building activities.
  • Implemented customer feedback system to identify areas for improvement and tailor services to meet patient needs better.

Dental Assistant Office Manager

Aspen Dental
12.2018 - 03.2020
  • Supported the Office Manager with daily operations of office and assumed duties during a medical absence.
  • Created and explained treatment plans and insurance coverage with patients.
  • Worked with third party financing companies to break down financial barriers to care for patients.
  • Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
  • Cultivated a professional atmosphere by maintaining open lines of communication among team members.
  • Kept high average of performance evaluations and was promoted to be the office manager of two different Aspen Dental locations.

Education

Master of Science - Health Administration

University of Louisville
05-2025

Bachelor of Arts - Communications

University of Louisville
Louisville, KY
05-2023

Skills

  • Practice management
  • Schedule management
  • Decision-making
  • Budget development
  • Personnel management
  • Human resources
  • Training and mentoring
  • Patient relations
  • Financial operations oversight
  • Profit improvements
  • Quality control
  • Medicare and Medicaid compliance

Timeline

Practice Manager, Tier 3

Mortenson Family Dental
01.2022 - Current

Dental Office Manager

Aspen Dental
03.2020 - 01.2022

Dental Assistant Office Manager

Aspen Dental
12.2018 - 03.2020

Master of Science - Health Administration

University of Louisville

Bachelor of Arts - Communications

University of Louisville
Teresa Reed