Teresa Schaus
Louisville,KY
Summary
Dynamic Lead Associate with military and civilian expertise in streamlining operations and mentoring teams. Recognized for implementing process improvements that enhance productivity and customer satisfaction. Dedicated and loyal employee looking to grow professionally to benefit my career and the organization where i am employed.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Aldi
Louisville, KY
2025 - Current
- Cash handling as well assisting customers with product selection and inquiries, enhancing overall shopping experience.
- Microsoft Office suite and client relationship building.
- Provide superior quality service processing complex and standardized transactions both accurately and swiftly.
- Collaborated with team members to achieve sales targets and improve store performance.
Lead Associate
Gordon Food Services
Louisville, KY
2023 - 2025
- Oversaw daily operations to ensure efficient product distribution and inventory management.
- Mentored junior associates on best practices for workflow optimization and safety compliance .
- Implemented process improvements productivity and reduced operational delays.
- Coordinated cross-functional teams to improve loss prevention and risk management goals.
Customer Service Representative
Amazon
Louisville, KY
2021 - 2023
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Processed orders efficiently, maintaining high standards of customer satisfaction while filtering suspicious account activity.
- Cross trained to a number of teams for analyzing issues and providing effective solutions.
- Utilized internal systems to track order status and update customer accounts.
Account Representative
Computershare
Louisville, KY
2017 - 2019
- Managed client inquiries and resolved issues efficiently to enhance customer satisfaction.
- Provided support for account management processes, ensuring accuracy in documentation and communication.
- Collaborated as a member os special services team to streamline workflows, improving service delivery and response times.
- Maintained up-to-date knowledge of industry trends and software tools to better serve clients' needs.
Education
Bachelor of Science - Mathematical Sciences And Education
University of Louisville
Louisville, KYAssociate of Science - Logistics And Supply Chain Management
Community College of The Air Force
Montgomery, ALSkills
- Time managemet
- Continuing development
Timeline
Sales Associate
Aldi
2025 - Current
Lead Associate
Gordon Food Services
2023 - 2025
Customer Service Representative
Amazon
2021 - 2023
Account Representative
Computershare
2017 - 2019
Bachelor of Science - Mathematical Sciences And Education
University of Louisville
Associate of Science - Logistics And Supply Chain Management
Community College of The Air Force