Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrie Craine

Glasgow

Summary

Hard working individual known for providing service with a smile. A detail-oriented Attendance Clerk with expertise in truancy reporting, keeping records on disciplinary actions and updating student account information.

Overview

15
15
years of professional experience

Work History

Instructional Assistant/Attendance Clerk

Barren County Schools
Glasgow
08.2018 - Current
  • Entered data into computer systems accurately and efficiently.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Communicated with families and staff regarding attendance.
  • Organized and maintained filing systems for confidential documents.
  • Typed, formatted and edited correspondence and other documents.
  • Answered telephones, directed calls, and took messages.
  • Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
  • Developed positive relationships with students, parents, colleagues, administrators, and community partners.
  • Implemented behavior management strategies designed by the teacher or behavioral specialist.
  • Provided classroom support throughout planned instruction and individual lessons.
  • Assisted teachers in providing accommodations for students who need additional support.

Customer Service Representative

Chris Short State Farm
Glasgow
08.2010 - 07.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered customer inquiries via phone, email, and chat.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

High School Diploma -

Lithia Christian Academy
Lithia Springs, GA
06-1995

Skills

  • Data entry
  • Record keeping
  • Attendance reporting
  • Customer service
  • Communication skills
  • Time management
  • Organizational skills
  • Conflict resolution
  • Attendance records maintenance
  • Attention to detail

Timeline

Instructional Assistant/Attendance Clerk

Barren County Schools
08.2018 - Current

Customer Service Representative

Chris Short State Farm
08.2010 - 07.2016

High School Diploma -

Lithia Christian Academy

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Terrie Craine