Terry Henderson
Louisville
Summary
Dedicated Residential Manager with a strong background in behavioral health and youth care. Led multidisciplinary teams to improve program delivery and ensure regulatory compliance. Pursuing a bachelor's degree in business administration to strengthen operational leadership. Specializes in tenant relations, facility management, and conflict resolution, driving residential satisfaction and operational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Manager
Bellewood & Brooklawn
Louisville
03.2024 - Current
- Direct daily operations of residential cottage programs, ensuring consistent, high-quality care for youth.
- Oversee treatment and service delivery, including admissions, discharges, and individualized treatment plans.
- Collaborate with clinical staff to coordinate therapeutic care and interventions.
- Supervised and coached staff, delivering ongoing training and performance feedback to enhance team capabilities.
- Lead team meetings and treatment planning sessions to align care strategies.
- Manage scheduling and staffing to ensure adequate coverage and operational continuity.
- Ensure compliance with OIG, COA, grant, contract, and licensure requirements.
- Analyzed program data to identify trends and implemented action plans, driving continuous program improvement.
- Served as liaison between cottage, campus leadership, and community partners to ensure effective communication and collaboration.
Corrections Officer
Louisville Metro Corrections
Louisville
08.2021 - 01.2024
- Utilized de-escalation and conflict-resolution techniques to manage high-stress situations.
- Responded to emergencies, assisted in crisis situations, and supported incident containment.
- Conducted routine patrols and monitored inmate activity to safeguard facility safety and security.
- Monitored compliance with facility rules and documented behavioral concerns to promote a safe environment.
- Prepared detailed reports and communicated critical information to supervisory staff to support informed decision-making.
Shift Supervisor
Bellewood & Brooklawn
Louisville
01.2019 - 08.2021
- Supervised 6-15 youth care workers, ensuring compliance with policies and treatment standards to enhance program integrity.
- Assigned and directed daily work activities to maintain smooth program operations.
- Conducted performance evaluations and coached staff to support professional development and improve team capabilities.
- Interviewed, hired, trained, and onboarded new staff members.
- Addressed staff concerns and resolved conflicts to foster a collaborative and positive team environment.
Police Cadet
Louisville Metro Police Department
Louisville
10.2018 - 01.2019
- Conducted regular patrols to deter crime and enhance community security.
- Engaged with community members to establish trust and gather critical information.
- Supported officers in ensuring public safety at community events, fostering a safe environment for participants.
- Built strong relationships with community members to enhance collaboration and trust between law enforcement and residents.
- Documented incidents accurately in reports for analysis and future reference.
- Gained comprehensive understanding of department practices, procedures, and equipment through active participation in training sessions and mentoring.
Vault Supervisor
Brinks Incorpated
Jeffersontown
07.2014 - 10.2018
- Supervised vault operations to ensure strict adherence to security protocols and procedures.
- Implemented process improvements that enhanced security measures within the vault area, reducing risk of incidents.
- Conducted regular audits of vault systems to maintain compliance with industry regulations.
- Managed inventory control and reconciliation for cash and valuables.
- Trained staff on safety standards and operational best practices, resulting in improved compliance and team performance.
- Coordinated daily schedules for team members, improving workflow efficiency and ensuring coverage for vault operations.
- Maintained detailed records of monetary transactions, resolving discrepancies and verifying fund accuracy with accounting staff.
Education
BBA - Organizational Leadership
Northern Kentucky University
Highland Heights, Ky04-2026
High School Diploma -
Carl D. Perkins Job Corps
Prestonsburg, KY04-2013
Skills
- Crisis intervention
- Trauma-informed care
- Behavioral health
- Crisis management
- Emergency response
- Psychiatric patient support
- Treatment planning
- Program development
- Safety management
- Staff training
- Performance evaluation
- Team leadership
- Effective communication
- Conflict resolution
- Operations management
- Resident assistance services
Certification
- Basic Life Support (BLS)
- First Aid Certification
- Walmart Associate Merchant Job Simulation on Forage
April 14, 2026
* Completed a job simulation involving product performance analysis and
supplier strategy for Walmart’s Merchant team
* Reviewed sales trends and customer data to identify both high-performing and
underperforming items
* Recommended data-driven actions to improve category performance and support
supplier decision-making
* Communicated key findings in a concise business summary aligned with
merchandising goals
Affiliations
- Committed to community service, regularly volunteering time to support families, mentorship programs, and neighborhood improvement efforts. With Prince Hall masonary
Timeline
Residential Manager
Bellewood & Brooklawn
03.2024 - Current
Corrections Officer
Louisville Metro Corrections
08.2021 - 01.2024
Shift Supervisor
Bellewood & Brooklawn
01.2019 - 08.2021
Police Cadet
Louisville Metro Police Department
10.2018 - 01.2019
Vault Supervisor
Brinks Incorpated
07.2014 - 10.2018
BBA - Organizational Leadership
Northern Kentucky University
High School Diploma -
Carl D. Perkins Job Corps