Tesa Jones
Munfordville
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
21
21
years of professional experience
2008
2008
years of post-secondary education
Work History
Server
Bucky Bee's BBQ
Cave City
08.2024 - Current
- Provided excellent customer service in fast-paced dining environment.
- Assisted in taking customer orders accurately and promptly.
- Delivered food and beverages to tables efficiently and courteously.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely order preparation.
- Handled cash and processed payments with attention to detail.
- Supported team members during busy periods to enhance service flow.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Manager/Cashier
Kips kove
Louisville
04.2008 - 02.2016
- Trained new cashiers on company policies and customer service standards.
- Oversaw daily cash flow and balanced registers at the end of shifts.
- Managed cash register operations and ensured accurate cash handling procedures.
- Maintained cleanliness and organization of the checkout area for efficiency.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Cashier
Kroger
Shepherdsville
04.2005 - 02.2008
- Processed customer transactions efficiently and accurately at busy checkout lanes.
- Assisted customers with product inquiries and provided excellent service consistently.
- Managed cash register operations, including handling payments and issuing receipts.
- Scanned items quickly to ensure smooth customer flow during peak hours.
- Resolved customer complaints tactfully while maintaining a positive shopping experience.
Education
North Bullitt High School
Shepherdsville, KYSkills
- Customer service
- Order accuracy
- Cash handling
- POS operation
Timeline
Server
Bucky Bee's BBQ
08.2024 - Current
Manager/Cashier
Kips kove
04.2008 - 02.2016
Cashier
Kroger
04.2005 - 02.2008
North Bullitt High School