Thailand Nealy
Lexington,Ky
Summary
Motivated and detail oriented healthcare professional with over five years of experience in the health industry and recent specialized training in oncology data abstraction. Adept at working in fast paced clinical environments with a strong focus on accuracy, collaboration, and patient data integrity. Recently completed a practicum with the Ohio Melanoma Project, gaining hands-on experience using CRStar cancer registry software and applying SEER and CoC standards for case abstraction and staging. Trained in EPIC Electronic Health Records and equipped with excellent clerical, organizational, and communication skills. Seeking a full-time Oncology Data Specialist position that offers opportunities for continued growth, meaningful contributions, and team oriented success.
Overview
11
11
years of professional experience
Work History
Patient Clerical Assistant
University Of Kentucky Medical Center
03.2017 - Current
- Answered over 50 telephone calls to offer office information, answer questions and direct calls to staff
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Scheduled patient appointments in respective doctors' calendars
- Carried out front office duties utilizing data entry skills in framework of medical database
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Registered and verified patient records before triage with most up-to-date information
- Placed new supply orders, managed inventory and restocked clerical spaces
- Received and routed laboratory results to correct clinical staff members
Customer Service Representative
ECampus
11.2015 - 06.2016
- Placed 'Textbook' orders for University and college students - Dispute tracking, availability, and conditions of products - Provided information of Publishing companies and authors
- Answer customer inquiries coming from inbound calls, chats, or emails - Performs data entry, maintains and updates customer account records - Assist with account openings and encourage initial deposits
Customer Service Representative
Twinspires
09.2015 - 11.2015
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Xerox
12.2014 - 08.2015
- Billing of Humana Insurance - Filled prescriptions for Humana Insurance members that were on Medicare - Requested and filed prior authorizations for medical services
Education
Certificate - Oncology Data Specialist (ODS)
University of Cincinnati
Cincinnati, OH08-2025
High school Diploma -
Danville High School
Danville, KY07-2025
Associate of Arts - Business Administration
Bluegrass Community And Technical College
Lexington, KY12.2021
Skills
- CRStar Cancer Registry Software: CRStar
- Oncology Data Abstraction
- SEER & CoC Standards
- Medical Terminology & ICD-O Coding
- Data Quality Assurance
- Case Finding & Staging (Melanoma Focus)
- Proficient in Epic (Electronic Health Records)
- Cisco Phone operative functions
- Scheduling Appointments
- Ability to organize and prioritize work
- Ability to communicate effectively with personnel
Education
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Timeline
Patient Clerical Assistant
University Of Kentucky Medical Center
03.2017 - Current
Customer Service Representative
ECampus
11.2015 - 06.2016
Customer Service Representative
Twinspires
09.2015 - 11.2015
Customer Service Representative
Xerox
12.2014 - 08.2015
High school Diploma -
Danville High School
Associate of Arts - Business Administration
Bluegrass Community And Technical College
Certificate - Oncology Data Specialist (ODS)
University of Cincinnati
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