Summary
Overview
Work History
Education
Timeline
AssistantManager
Theresa Albanese

Theresa Albanese

Louisville

Summary

Motivated childcare professional looking to apply abilities toward delivering excellent care. Handle diverse child and household needs by applying strong organizational and multitasking abilities. Highly responsible and diligent with strong communication skills.

Devoted and reliable Nanny with 25 years in babysitting. Supplies loving care while making sure to meet disciplinary and educational goals for each child.

Team-oriented personal professional able to work well in collaborative environments and generate consistent personal sales accomplishments. Bringing 9 years' experience in retail settings, including home decor and grocery specialty departments. Adept at navigating computer and POS platforms.

Overview

29
29
years of professional experience

Work History

Customer Service, Nanny/caregiver Sales

Kehm Family
Batavia
08.2019 - 02.2020
  • Regulated children's schedules to balance rest, learning and play.
  • Prepared healthy and well balanced meals and snacks for children.
  • Coordinated after-school activities and transportation for 2 children for practices and events.
  • Administered medication and minor first aid to sick and injured children.
  • Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
  • Affectionately cared for 2 children, ages 3 to 5 for 1 years.
  • Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact and unsafe objects.
  • Promoted good behaviors by using positive reinforcement methods.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
  • Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
  • Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Cooked nutritious meals for family of 4 each day to promote healthy diet.
  • Engaged children with games and puzzles.

Customer Service, Nanny/Child Caregiver

Bernard Family
Batavia
09.2017 - 05.2019
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
  • Prepared healthy and well balanced meals and snacks for children.
  • Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
  • Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Affectionately cared for 2 children, ages 4 months to 5 years old for 2 years.
  • Administered medication and minor first aid to sick and injured children.
  • Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
  • Modeled appropriate social behaviors and encouraged concern for others.
  • Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
  • Regulated children's schedules to balance rest, learning and play.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Facilitated safe, caring and warm environment for children between ages of 4 months and 5 years old to stimulate development.

Customer Service, Nanny/Caregiver

Dunham Family
Elburn
09.2016 - 10.2017
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Regulated children's schedules to balance rest, learning and play.
  • Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
  • Administered medication and minor first aid to sick and injured children.
  • Promoted good behaviors by using positive reinforcement methods.
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
  • Modeled appropriate social behaviors and encouraged concern for others.
  • Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Prepared healthy and well balanced meals and snacks for children.
  • Affectionately cared for 1 children, ages 3 to 4 for 1 years.

Patient Transporter

Delnor Hospital/Northerwestern Medicine
Geneva
10.2015 - 06.2017
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Maintained all schedules by delivering patients safely and on time to procedure rooms.
  • Checked wheelchair and stretcher functionality prior to patient pick up.
  • Used two-way radio phone for communication, notifying coworkers as of any delays in transport.
  • Moved patients in and out of vehicles and lifted on and off beds.
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Picked up requested orders to move equipment and supplies to assigned treatment areas.
  • Cleaned, disinfected, and prepared rooms for incoming patients.
  • Earned reputation for good attendance and hard work.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated department knowledge through computer and audio equipment.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Cashier/Customer Service Representative

Aldi Corporation
Batavia
10.2014 - 07.2016
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues regarding customer complaints and escalated worsening concerns to managers for remediation.
  • Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Smoothly processed incoming orders, handling over thousands of transactions per day with exceptional accuracy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.

Sales Associate

Pier 1 Imports
Batavia
09.2013 - 06.2015
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Helped average of 100 customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Processed orders through system and coordinated product deliveries.
  • Negotiated and closed deals with minimal oversight.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Won store sales competition for opening new credit cards, resulting in monthly rewards.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 50% or more.
  • Recommended merchandise to customers based on needs and preferences.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Stayed up to date on store promotions, payment policies and security practices.

Administrative Assistant

De Paulo Builders, Inc.
Naperville
08.1991 - 05.1995
  • Planned and executed corporate meetings, lunches and special events for groups of 10+ employees.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Processed financial documents including contracts, expense reports and invoices.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Set up and maintained physical and electronic filing systems.
  • Liaised with board members to provide reports, status updates and presentations.
  • Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
  • Facilitated working relationships with co-tenants and building management.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Assisted with administrative tasks, including filing, answering phones and payroll.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Managed phone calls from clients when owner was unavailable and provided informative answers to questions.
  • Performed complex administrative management of sensitive and confidential issues.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.

Education

High School Diploma -

Naperville North High School
Naperville, IL
05.1981

Timeline

Customer Service, Nanny/caregiver Sales

Kehm Family
08.2019 - 02.2020

Customer Service, Nanny/Child Caregiver

Bernard Family
09.2017 - 05.2019

Customer Service, Nanny/Caregiver

Dunham Family
09.2016 - 10.2017

Patient Transporter

Delnor Hospital/Northerwestern Medicine
10.2015 - 06.2017

Cashier/Customer Service Representative

Aldi Corporation
10.2014 - 07.2016

Sales Associate

Pier 1 Imports
09.2013 - 06.2015

Administrative Assistant

De Paulo Builders, Inc.
08.1991 - 05.1995

High School Diploma -

Naperville North High School

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Theresa Albanese