Theresa Ann Trumbo
Simpsonville
Summary
Dynamic customer service and production management professional with extensive experience at Neff Packaging Solutions. Proven track record in optimizing production schedules and enhancing inventory control. Skilled in SAP and adept at resolving complex customer issues, ensuring high satisfaction levels while leading teams to achieve operational excellence.
Overview
35
35
years of professional experience
Work History
Customer Service Mgr/Shipping Mgr/Production Scheduler
Neff Packaging Solutions
07.2013 - Current
- Managing Production Floor, Customer Service and Shipping personnel
- Handles higher Customer Service Issues and Complaints.
- Creating and Maintaining Production Schedule
- Effectively leads daily production meetings.
- Inventory Control
- Manages multi large accounts with pricing, order entry and customer requests.
- SAP Ordering System
- AS400 Order Entry
- EFI Radius Computer System (Member of Implementation Team)
- EFI Radius Print Flow Automated Scheduling System
- Approves returns for credit
- Works closely with Quality Control on rejections and complaints
Office/Customer Service Mgr.
LEDCO/Masonite
01.1998 - 03.2013
- Managed office of 10 plus employees
- Serviced over 100 customers-managing databases and customer pricing
- Priced large project quotes
- Supported corporate office with major projects
- Resolved all accounting issues regarding invoicing and account collections.
- Maintained all contracts for office supplies and services
- Maintained all Information Technology for Shelbyville site
- Reported payroll to corporate office via Kronos system
- Maintained plant inventory bar coding system
- Lean Manufacturing White & Yellow Belt – Kaizen Events – Value Stream Mapping
- Maintained EDI (Electronic Data Interchange) System Files
- Maintained close relations with plant resolving various problems.
- Maintained Windows based Profit Key System using Crystal Reports
- Supported Purchasing Manager with inventory discrepancies
- Proficient in Microsoft Office – Outlook, Works, Excel, Profit Key and Master Pack
Customer Service Rep
LEDCO/Masonite
01.1991 - 01.1998
- Receiving customer calls, answering questions and resolving complaints
- Order entry
- Resolved accounts receivable deductions
- Customer Quotes
Receptionist
LEDCO/Masonite
06.1990 - 01.1991
- Answered incoming 6 line phone system
- Assisted Sales & Marketing Manager
- Inventory Adjustments
Education
Real Estate School -
A-Pass-Weikel Real Estate School
Louisville, KY01.1994
High School -
Shelby County High School
Shelbyville, KY01.1989
Skills
- Customer service
- Production scheduling
- Inventory management
- Order processing
- Quality assurance
- SAP expertise
Professional References
- Drew Scott, Former Sales Director, Masonite Corp, (502) 396-6974
- John Rulander, Quality/Safety Mgr., Neff Packaging Solutions, (502) 552-7701, jrulander@neffpackaging.com
- Libby Adams, Manager, H&R Block, (502) 321-0449
- Joseph Solomon, Former General Mgr., Masonite, Former Owner – LEDCO Inc., (502) 641-0632
Timeline
Customer Service Mgr/Shipping Mgr/Production Scheduler
Neff Packaging Solutions
07.2013 - Current
Office/Customer Service Mgr.
LEDCO/Masonite
01.1998 - 03.2013
Customer Service Rep
LEDCO/Masonite
01.1991 - 01.1998
Receptionist
LEDCO/Masonite
06.1990 - 01.1991
Real Estate School -
A-Pass-Weikel Real Estate School
High School -
Shelby County High School
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