Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Hayes

Louisville

Summary

I am a 27 year old high school graduate, currently enrolled in college, pursuing an Associate of Science Degree majoring in Biology. My ultimate goal is to pursue a career in law enforcement which had been my dream since a child. I have extensive work history and experience ranging from customer service, cable installation, construction, delivery courier amongst others. I am a hard worker and problem solver looking to get started immediately.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Cable Installation Technician

ITG Communications
Richmond
04.2024 - 06.2025
  • Installed cable infrastructure for residential and commercial clients.
  • Conducted system tests to ensure proper connectivity and performance.
  • Utilized hand tools and specialized equipment for efficient cable management.
  • Provided excellent customer service during on-site visits and consultations.
  • Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
  • Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
  • Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
  • Assisted customers with technical support for cable connections and TV programming.
  • Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
  • Trained junior technicians on proper installation techniques for various types of cabling.

Home Remodeling Assistant

Phoenix Homes & Remodeling
Georgetown
05.2023 - 04.2024
  • Assisted in planning and coordinating home remodeling projects.
  • Supported team in material selection and procurement for renovations.
  • Maintained a clean and organized work environment during projects.
  • Performed basic demolition tasks on job sites, such as removing walls or tearing out old flooring.

Delivery Driver

Keewest Logistics
Lexington
12.2021 - 05.2023
  • Delivered packages efficiently across designated routes within tight schedules.
  • Maintained vehicle cleanliness and performed routine maintenance checks regularly.
  • Communicated with dispatch to confirm delivery details and address any issues.
  • Assisted in training new drivers on delivery procedures and company policies.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Navigated routes with relevant map programs and GPS systems.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Bathroom Remodeling

West Shore Homes
Lexington
07.2021 - 01.2022
  • Attended trade shows related to bathroom remodeling projects in order to network with potential clients.
  • Cleaning bathrooms, including toilets, showers and tubs, sinks, and counters.
  • Assisted in maintaining cleanliness of facilities including cabins, bathrooms, dining hall.
  • Advised clients on how to make their properties more appealing to potential buyers through staging or remodeling suggestions.

Delivery Courier

Mg Logistics
Louisville
11.2019 - 07.2021
  • Delivered packages efficiently to customers within designated routes.
  • Managed inventory to ensure timely dispatch of shipments.
  • Communicated with dispatchers to confirm delivery schedules and changes.
  • Handled customer inquiries and resolved issues during deliveries.
  • Adhered to traffic regulations and company safety policies during operations.
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.
  • Delivered items directly into customers' homes when necessary, providing additional customer service support.
  • Followed all safety regulations while operating a motor vehicle on public roads.
  • Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.

Fire Alarm Technician

Fesco
Louisville
11.2018 - 08.2019
  • Installed and maintained fire alarm systems in commercial and residential buildings.
  • Conducted regular inspections to ensure system functionality and compliance with safety codes.
  • Diagnosed and repaired faults in fire alarm equipment and wiring systems.
  • Responded promptly to service calls for troubleshooting and emergency repairs.
  • Replaced smoke detectors, heat detectors, pull stations and other related devices as needed.
  • Maintained accurate documentation of all work performed on each job site.

Lawn Care Technician

Self Employed
Louisville
08.2015 - 09.2018
  • Operated lawn care equipment safely and efficiently during service calls.
  • Applied fertilizers and pesticides following safety guidelines and environmental regulations.
  • Conducted lawn assessments to determine specific care needs for clients.
  • Developed customized lawn care plans based on individual client requirements.
  • Managed scheduling for multiple client appointments to optimize service delivery.
  • Utilized power tools such as mowers, trimmers, blowers, and edgers.
  • Conducted yard maintenance tasks according to contract and to meet customer satisfaction.

Education

Associate of Science - Biology

Bluegrass Community And Technical College
Lexington, KY
12.2023 - 07.2025

Electrician Apprentice - Electrician Apprenticeship

Carl D Perkins Job Corps
Prestonburg, KY
09.2017 - 07.2018

Skills

  • Network troubleshooting
  • Equipment maintenance
  • Cable installation
  • Customer service
  • Problem solving
  • Safety compliance
  • Cable troubleshooting
  • Hand tool operation
  • Troubleshooting skills
  • Service calls
  • OSHA compliance
  • Customer relations
  • Problem-solving abilities
  • Team collaboration

Timeline

Cable Installation Technician

ITG Communications
04.2024 - 06.2025

Associate of Science - Biology

Bluegrass Community And Technical College
12.2023 - 07.2025

Home Remodeling Assistant

Phoenix Homes & Remodeling
05.2023 - 04.2024

Delivery Driver

Keewest Logistics
12.2021 - 05.2023

Bathroom Remodeling

West Shore Homes
07.2021 - 01.2022

Delivery Courier

Mg Logistics
11.2019 - 07.2021

Fire Alarm Technician

Fesco
11.2018 - 08.2019

Electrician Apprentice - Electrician Apprenticeship

Carl D Perkins Job Corps
09.2017 - 07.2018

Lawn Care Technician

Self Employed
08.2015 - 09.2018
Thomas Hayes