Thomas Hayes
Louisville
Summary
I am a 27 year old high school graduate, currently enrolled in college, pursuing an Associate of Science Degree majoring in Biology. My ultimate goal is to pursue a career in law enforcement which had been my dream since a child. I have extensive work history and experience ranging from customer service, cable installation, construction, delivery courier amongst others. I am a hard worker and problem solver looking to get started immediately.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Cable Installation Technician
ITG Communications
Richmond
04.2024 - 06.2025
- Installed cable infrastructure for residential and commercial clients.
- Conducted system tests to ensure proper connectivity and performance.
- Utilized hand tools and specialized equipment for efficient cable management.
- Provided excellent customer service during on-site visits and consultations.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
- Assisted customers with technical support for cable connections and TV programming.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Trained junior technicians on proper installation techniques for various types of cabling.
Home Remodeling Assistant
Phoenix Homes & Remodeling
Georgetown
05.2023 - 04.2024
- Assisted in planning and coordinating home remodeling projects.
- Supported team in material selection and procurement for renovations.
- Maintained a clean and organized work environment during projects.
- Performed basic demolition tasks on job sites, such as removing walls or tearing out old flooring.
Delivery Driver
Keewest Logistics
Lexington
12.2021 - 05.2023
- Delivered packages efficiently across designated routes within tight schedules.
- Maintained vehicle cleanliness and performed routine maintenance checks regularly.
- Communicated with dispatch to confirm delivery details and address any issues.
- Assisted in training new drivers on delivery procedures and company policies.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Bathroom Remodeling
West Shore Homes
Lexington
07.2021 - 01.2022
- Attended trade shows related to bathroom remodeling projects in order to network with potential clients.
- Cleaning bathrooms, including toilets, showers and tubs, sinks, and counters.
- Assisted in maintaining cleanliness of facilities including cabins, bathrooms, dining hall.
- Advised clients on how to make their properties more appealing to potential buyers through staging or remodeling suggestions.
Delivery Courier
Mg Logistics
Louisville
11.2019 - 07.2021
- Delivered packages efficiently to customers within designated routes.
- Managed inventory to ensure timely dispatch of shipments.
- Communicated with dispatchers to confirm delivery schedules and changes.
- Handled customer inquiries and resolved issues during deliveries.
- Adhered to traffic regulations and company safety policies during operations.
- Ensured timely delivery of packages to customers in accordance with company standards.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Delivered items directly into customers' homes when necessary, providing additional customer service support.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
Fire Alarm Technician
Fesco
Louisville
11.2018 - 08.2019
- Installed and maintained fire alarm systems in commercial and residential buildings.
- Conducted regular inspections to ensure system functionality and compliance with safety codes.
- Diagnosed and repaired faults in fire alarm equipment and wiring systems.
- Responded promptly to service calls for troubleshooting and emergency repairs.
- Replaced smoke detectors, heat detectors, pull stations and other related devices as needed.
- Maintained accurate documentation of all work performed on each job site.
Lawn Care Technician
Self Employed
Louisville
08.2015 - 09.2018
- Operated lawn care equipment safely and efficiently during service calls.
- Applied fertilizers and pesticides following safety guidelines and environmental regulations.
- Conducted lawn assessments to determine specific care needs for clients.
- Developed customized lawn care plans based on individual client requirements.
- Managed scheduling for multiple client appointments to optimize service delivery.
- Utilized power tools such as mowers, trimmers, blowers, and edgers.
- Conducted yard maintenance tasks according to contract and to meet customer satisfaction.
Education
Associate of Science - Biology
Bluegrass Community And Technical College
Lexington, KY 12.2023 - 07.2025
Electrician Apprentice - Electrician Apprenticeship
Carl D Perkins Job Corps
Prestonburg, KY 09.2017 - 07.2018
Skills
- Network troubleshooting
- Equipment maintenance
- Cable installation
- Customer service
- Problem solving
- Safety compliance
- Cable troubleshooting
- Hand tool operation
- Troubleshooting skills
- Service calls
- OSHA compliance
- Customer relations
- Problem-solving abilities
- Team collaboration
Timeline
Cable Installation Technician
ITG Communications
04.2024 - 06.2025
Associate of Science - Biology
Bluegrass Community And Technical College
12.2023 - 07.2025
Home Remodeling Assistant
Phoenix Homes & Remodeling
05.2023 - 04.2024
Delivery Driver
Keewest Logistics
12.2021 - 05.2023
Bathroom Remodeling
West Shore Homes
07.2021 - 01.2022
Delivery Courier
Mg Logistics
11.2019 - 07.2021
Fire Alarm Technician
Fesco
11.2018 - 08.2019
Electrician Apprentice - Electrician Apprenticeship
Carl D Perkins Job Corps
09.2017 - 07.2018
Lawn Care Technician
Self Employed
08.2015 - 09.2018