Thomas Hern
Catlettsburg
Summary
Results-driven professional experienced in optimizing patient care through effective scheduling and education. Committed to maintaining compliance with HIPAA regulations while enhancing operational efficiency in fast-paced healthcare environments. Committed to patient care and with a keen eye for detail, offers valuable experience to any healthcare-related field. Skilled in patient interaction and adaptability to changing needs.
Overview
15
15
years of professional experience
Work History
Ophthalmic Assistant
University Of Kentucky Healthcare
Ashland, KY
08.2024 - Current
- Assisted with patient intake and medical history documentation to ensure accurate record-keeping.
- Conducted preliminary eye exams, including visual acuity tests and tonometry, enhancing diagnostic efficiency.
- Educated patients on eye care procedures and post-operative instructions for improved compliance.
- Managed appointment scheduling and patient flow in a fast-paced clinical environment for optimal service delivery.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Coordinated patient referrals between healthcare providers and specialists to streamline care delivery.
- Managed referral tracking systems, ensuring accurate documentation and timely follow-ups.
Licensed Dispensing Optician
Walmart
Ashland, KY
11.2019 - 08.2024
- Dispensed eyewear prescriptions, ensuring compliance with state regulations and quality standards.
- Conducted comprehensive vision tests to assess patients' optical needs effectively.
- Educated customers on proper eyewear care and maintenance techniques.
- Collaborated with optometrists to optimize patient experience and satisfaction levels.
- Trained and mentored junior staff on dispensing techniques and customer service protocols.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Led initiatives to improve operational efficiency within the optical department, boosting customer flow and service speed.
Optometrist Assistant
Walmart
Ashland, KY
05.2015 - 04.2024
- Assisted in patient intake, ensuring accurate collection of medical history and vision information.
- Supported optometrists during examinations by preparing equipment and maintaining cleanliness of workspaces.
- Educated patients on eyewear options, including prescription lenses and contact lenses, enhancing customer satisfaction.
- Managed inventory of optical supplies and assisted in ordering to maintain optimal stock levels.
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
- Scheduled appointments with specialists on behalf of clients.
Vision Center Manager
Walmart
Ashland, KY
10.2022 - 02.2023
- Led daily operations of vision center, ensuring optimal customer service and satisfaction.
- Managed inventory levels to maintain product availability and minimize waste.
- Trained and mentored staff on best practices for patient care and product knowledge.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Developed scheduling strategies to optimize staffing and meet customer demand effectively.
- Analyzed sales data to identify trends, driving targeted promotional efforts for increased revenue.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
Customer Service Representative
Walmart
Ashland, KY
01.2012 - 05.2015
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Provided product knowledge support to customers, improving purchase decisions.
- Assisted in training new team members on customer service protocols and systems.
- Managed returns and exchanges, ensuring compliance with store policies to minimize losses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Walmart
Ashland, KY
11.2011 - 03.2013
- Processed customer transactions efficiently at checkout, ensuring accurate cash handling and balance reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, adhering to safety and health standards.
- Assisted in training new cashiers on operational procedures and best practices for customer engagement.
Customer Service Manager
Walmart
Ashland, KY
03.2012 - 01.2013
- Led customer service team to enhance satisfaction and resolve escalated issues.
- Developed training programs to improve staff performance and service quality.
- Implemented process improvements, reducing response times for customer inquiries.
- Analyzed customer feedback to identify trends and drive service enhancements.
- Coordinated cross-departmental initiatives to streamline operations and improve efficiency.
- Managed scheduling and resource allocation, optimizing workforce productivity.
- Fostered a culture of continuous improvement through regular team meetings and performance reviews.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Cashier
McDonald's
Flatwoods, KY
09.2010 - 04.2011
- Implemented effective inventory management techniques to support stock availability during peak hours.
- Collaborated with team members to improve workflow efficiency and reduce wait times for customers.
- Monitored pricing accuracy and ensured compliance with promotional displays for optimal sales performance.
- Contributed to store initiatives aimed at enhancing overall customer satisfaction and loyalty through positive interactions.
Education
High School Diploma -
Boyd County High School
Ashland06-2011
High School Diploma -
Boyd County High School
Ashland06-2011
Skills
- Patient care
- HIPAA compliance
- EHR expertise
- Insurance verification
- Appointment scheduling
- Pre-authorizations
- Employee relations
- Scheduling coordination
Timeline
Ophthalmic Assistant
University Of Kentucky Healthcare
08.2024 - Current
Vision Center Manager
Walmart
10.2022 - 02.2023
Licensed Dispensing Optician
Walmart
11.2019 - 08.2024
Optometrist Assistant
Walmart
05.2015 - 04.2024
Customer Service Manager
Walmart
03.2012 - 01.2013
Customer Service Representative
Walmart
01.2012 - 05.2015
Cashier
Walmart
11.2011 - 03.2013
Cashier
McDonald's
09.2010 - 04.2011
High School Diploma -
Boyd County High School
High School Diploma -
Boyd County High School