Thomas Hillard
New Castle
Summary
Results-oriented wireless sales professional with a strong background in customer engagement and technical support. Proven ability to resolve customer inquiries effectively while promoting product knowledge and enhancing team performance to achieve sales goals. Dynamic wireless sales professional known for exceptional customer service, technical troubleshooting, and effective communication. Committed to enhancing customer satisfaction and driving sales through product knowledge and efficient inventory management.
Overview
3
3
years of professional experience
Work History
wireless sales proffesional
victra
La Grange
02.2025 - 11.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted customers with product selection and inquiries.
- Processed transactions accurately at the cash register.
- Provided product knowledge to educate customers effectively.
- Assisted customers with finding the right product for their needs.
Wireless Sales Associate
Premium Retail Services Inc
Shelbyville
03.2024 - 02.2025
- Assisted customers with product selection and technical inquiries.
- Demonstrated wireless devices and services to enhance customer understanding.
- Maintained knowledge of current promotions and product offerings for effective selling.
- Processed sales transactions accurately using point-of-sale systems.
- Participated in training sessions to stay updated on industry trends and products.
- Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
installer
Manning Equipment
Louisville
07.2023 - 03.2024
- Installed equipment according to company specifications and safety standards.
- Conducted routine maintenance checks on installed machinery and tools.
- Communicated with clients to understand installation requirements and preferences.
- Utilized hand and power tools for efficient equipment setup.
- Assisted in troubleshooting issues during installation processes and provided solutions.
- Removed systems and fixtures to prepare for replacements.
- Provided exceptional customer experiences to service recipients.
Assistant Manager
Shoe Carnival
Louisville
11.2022 - 07.2023
- Trained new employees on company policies and customer service standards.
- Coordinated inventory management, including stock replenishment and organization.
- Implemented visual merchandising strategies to optimize product displays.
- Monitored sales performance and suggested improvements to store layout.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
High School Diploma -
Taylor County High School
Campbellsville, KY05-2020
Skills
- Customer service
- Technical troubleshooting
- Product knowledge
- Sales transaction processing
- Equipment installation
- Inventory management
- Time management
- Effective communication
- Customer engagement
- Task prioritization
- Active listening
- Calm under pressure
Timeline
wireless sales proffesional
victra
02.2025 - 11.2025
Wireless Sales Associate
Premium Retail Services Inc
03.2024 - 02.2025
installer
Manning Equipment
07.2023 - 03.2024
Assistant Manager
Shoe Carnival
11.2022 - 07.2023
High School Diploma -
Taylor County High School