Thomas T. McMahan
Louisville,KY
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Owner and President
FARMERS INSURANCE
01.2017 - 01.2020
- Transitioned agency as new owner and operator
- Developed sales and marketing strategies
- Maintained 90% retention in very competitive market
- Strategized with local community events, school support programs, construction companies and Realtors for new business opportunities.
- Established foundational processes for business operations
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success
- Trained new employees on proper protocols and customer service standards
Owner
MCMAHAN INSURANCE AND FINANCIAL GROUP
01.2004 - 01.2020
- Started a profitable full-service insurance company offering a wide-array of products through Allstate Insurance
- Humana, Prudential, Lincoln Benefits, etc
- Developed and managed a $2.7 million portfolio for more than 2,100 clients
- Responsible for sales, new business development, marketing and overall financial planning
- Responsible for sourcing, vendor selection, relations, negotiations and overall task management
Director of Medicare Advantage
PASSPORT HEALTH PLAN AND EVOLENT HEALTH
01.2014 - 01.2017
- Drove overall strategy and execution of CMS, Medicare and other government health programs for Medicare beneficiaries
- Provided guidance in areas within the business regarding upcoming changes and operational impacts of proposed or approved regulatory changes
- Developed and rolled out plans including network contracting, benefits development, regulatory compliance, recruitments and plan approvals
- Successfully launched Dual Special Needs Plan for Passport Health Plan – grew and retained membership
- Received CMS Federal approval for two consecutive years
- Supervised a staff of direct reports and support members with staffing, training, development and performance evaluation responsibilities
- Developed and managed four counties territory targeting hospitals, doctor’s practices and behavioral health facilities, etc
- Managed performance, quality, efficiency and effectiveness of external operational vendors.
Director Managed Care Oversight
COMMONWEALTH OF KENTUCKY
01.2011 - 01.2014
- Branch
- Appointed by the Secretary of the Cabinet for Health and Family Services
- Provided leadership and oversight over Fee-for-Service Health Plans to Managed Care Organizations – enhanced the health, quality and wellbeing of Medicaid recipients
- Provided leadership and oversight to impact membership count and participation from 200,000 to over 700,000.
- Served as a liaison to providers, legislators, advocates, associations, universities, media and business entities in Kentucky
- Enforced mandates as required by law – performed site audits, identified violations, implemented Letters of Concern, enforced Corrective Action Plans and levied sanctions and fines when necessary.
Director of Sales
UNITED HEALTHCARE OF KENTUCKY
01.1998 - 01.2004
- Challenged to lead and set the strategic direction by streamlining sales and marketing channels
- Directly responsible for devising and executing sales and new business development strategies
- Identified and forged new market segments, created sales strategies and communicated corporate vision for the entire business
- Developed the first client acquisition plan by identifying and targeting local hospitals
- Established a collaborative round table of local leaders, key decision makers, thought leaders and brokers
- Increased enrollment from 200 to 120,000 members in two years while retaining 98% renewals
- Worked closely with CEO’s of “Top Five” local companies, union leaders, government decision makers and consultants
- Conceived detailed plans for the UAW, GE, LG&E, University of Louisville, University of Kentucky and others
- Awarded “Top Honor” in 2000, 2001, 2002 and 2003 during multiple National Conventions.
VP of Sales (Florida), Supervisor (Ohio)
HUMANA HEALTH PLANS KENTUCKY
01.1987 - 01.1998
- Progressively demanding decision making positions leading sales, new business and territory development efforts
- Identified and established market objectives and methodologies based on the business analysis
- Penetrated new markets and established the company as a regional leader ins sales for the first time in five years
- Turned around the negative image of the health plan to a viable and dependable option
- Recognized with “Leadership Awards” and corporate honors
- Maintained a 93% retention ratio in a highly competitive market
Education
Bachelor of Science - Biology, Environmental Sciences
University of Louisville
Louisville, KY05.1984
Skills
- Customer Relations
- Staff Training
- Business Planning
- Budget Development
- Business Administration
- Team Oversight
- Quality Management Systems
- Profit and Loss Analysis
- Business Development
- Hiring and Staffing
- Sales Leadership
- Verbal and Written Communication
- Client Service
- Coaching and Mentoring
- Contract Negotiation Expertise
- Staff Management
- Training and Development
- Business Launch
- Key Partnership Cultivation
- Profit and Loss
- Employee Motivation and Performance
- Leadership and People Development
Certification
- Life, Health, Property, Casualty Licenses - [Timeframe]
Timeline
Owner and President
FARMERS INSURANCE
01.2017 - 01.2020
Director of Medicare Advantage
PASSPORT HEALTH PLAN AND EVOLENT HEALTH
01.2014 - 01.2017
Director Managed Care Oversight
COMMONWEALTH OF KENTUCKY
01.2011 - 01.2014
Owner
MCMAHAN INSURANCE AND FINANCIAL GROUP
01.2004 - 01.2020
Director of Sales
UNITED HEALTHCARE OF KENTUCKY
01.1998 - 01.2004
VP of Sales (Florida), Supervisor (Ohio)
HUMANA HEALTH PLANS KENTUCKY
01.1987 - 01.1998
Bachelor of Science - Biology, Environmental Sciences
University of Louisville
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