- Volunteer Travel
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Video Game Design
- Music
Thomas Mullins
Belfry
Summary
Results-driven Retail Manager experienced in operational management and team development. Achieved growth through strategic planning and effective problem-solving, enhancing store efficiency and service delivery. Committed to maintaining high standards in store presentation while consistently meeting sales targets.
Overview
16
16
years of professional experience
Work History
Emerging Store Manager
Wal-Mart
2026.01 - Current
- Analyzed sales data to identify trends, enhancing product placement effectiveness.
- Collaborated with upper management to develop strategic plans, driving store growth and operational improvements.
Store Lead
Wal-Mart
2025.01 - 2026.01
Store Lead
Wal-Mart
2024.01 - 2025.01
- Supervised daily store operations to ensure optimal customer service and satisfaction.
- Trained and mentored team members on operational best practices and company protocols.
- Managed inventory levels, conducted audits, and minimized stock discrepancies.
- Implemented process improvements that enhanced efficiency and reduced waste in store operations.
Digital Coach
Wal-Mart
2024.01 - 2024.01
- Led team of associates to enhance customer service and achieve store objectives.
- Managed inventory levels through effective stock control and replenishment strategies.
- Implemented training programs to develop staff skills and improve operational efficiency.
- Oversaw daily store operations, ensuring compliance with safety and company policies.
Stocking 2 Coach
Wal-Mart
2020.01 - 2024.01
- Develops Team Leads by providing constructive feedback to encourage them to take ownership in team management and provide results by achieving metric goals and developing team members. Ensuring each team is set for success to assist in providing customer service.
Overnight Assistant Manager
Wal-Mart
2019.01 - 2020.01
- Lead multiple teams with multiple responsibilities to go above and beyond company expectations and complete nightly duties and additional tasks. Partnered with peers for feature planning execution, planning upcoming floorplans for seamless transitions.
Frontend Assistant Manager
Wal-Mart
2018.01 - 2019.01
- Managed team of 6 supervisors and 40 associates including maintenance, customer host and DSD/Receiving. Supervised Front End transformation, introduction to lottery and self-checkout. balanced external vault, processed reports and managed financial accounts. Reduced supply cost YOY by monitoring usage and expense accounts by determining a root cause and developing an action plan.
Entertainment Department Manager
Wal-Mart
2015.01 - 2017.01
- Achieved and increased planned sales year over year, reduced shrink and exceeded company goals. Developed hourly associates to adopt a routine to maintain department standards and increase morale by assigning ownership.
Food and Consumables Department Manager
Wal-Mart
2014.01 - 2015.01
- Managed merchandise by ensuring accurate inventory, provided seasonally relevant departments to our customers, met and increased sales over the year.
Wireless Sales Associate
Wal-Mart
2012.01 - 2014.01
- Provided tech support to customers, assisted in sales promotions and increasing accessories sales within the department. Gained knowledge on planograms and merchandise by seasonality.
Cashier
Wal-Mart
2011.01 - 2012.01
- Provided seamless shopping experience for our customers and team members by being available and open-to-learn on processes and assisting in back-up supervising. Ensured successful transactions with bill pay and cash fund transfers.
Education
High School Diploma -
Penn Foster
Scranton, PA2011-07
Bachelors - Business Management and Leadership
Bellevue University
NESkills
- Customer service
- Store operations
- Training and mentoring
- Customer engagement
- Team leadership and coaching
- Inventory management
- Store merchandising
- Recruitment and hiring
- Problem-solving
- Client engagement
- Multitasking and organization
Interests
Timeline
Emerging Store Manager
Wal-Mart
2026.01 - Current
Store Lead
Wal-Mart
2025.01 - 2026.01
Store Lead
Wal-Mart
2024.01 - 2025.01
Digital Coach
Wal-Mart
2024.01 - 2024.01
Stocking 2 Coach
Wal-Mart
2020.01 - 2024.01
Overnight Assistant Manager
Wal-Mart
2019.01 - 2020.01
Frontend Assistant Manager
Wal-Mart
2018.01 - 2019.01
Entertainment Department Manager
Wal-Mart
2015.01 - 2017.01
Food and Consumables Department Manager
Wal-Mart
2014.01 - 2015.01
Wireless Sales Associate
Wal-Mart
2012.01 - 2014.01
Cashier
Wal-Mart
2011.01 - 2012.01
Bachelors - Business Management and Leadership
Bellevue University
High School Diploma -
Penn Foster