Thomas Pate
Crescent Springs
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Territory Sales Manager
IGS Energy
09.2024 - 01.2025
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
Collections Representative
Zwicker And Associates
09.2018 - 09.2024
- Handled Number outbound and inbound calls daily with goal of collecting owed debt.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Assisted in implementing procedures and policies to facilitate timely payments.
Freight Broker
Nationwide Logistics
01.2011 - 09.2018
- Tracked shipments and trucks out on deliveries.
- Contacted existing customers to update accounts and confirm deals.
- Planned routes for various shipments according to special events, customer needs and weather.
- Monitored market and negotiated rates based on trends.
- Collaborated with team members to resolve challenges and improve productivity.
- Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Communicated with drivers and dispatch to coordinate delivery schedules.
Freight Broker
Total Quality Logistics Inc.
11.2008 - 12.2010
- Tracked shipments and trucks out on deliveries.
- Coordinated insurance coverage for goods and packages.
- Contacted existing customers to update accounts and confirm deals.
- Planned routes for various shipments according to special events, customer needs and weather.
- Monitored market and negotiated rates based on trends.
- Collaborated with team members to resolve challenges and improve productivity.
- Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Communicated with drivers and dispatch to coordinate delivery schedules.
Collections Representative
Fifth Third Bank
10.2007 - 12.2008
- Handled Number outbound and inbound calls daily with goal of collecting owed debt.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Used probing techniques to determine debtors' reasons for delinquency.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved challenging situations with friendly but firm strategies.
- Achieved performance goals on consistent basis.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Quantified debtor balances to avoid late payments and bad credit.
Collections/Sales
Citibank
01.2003 - 08.2007
- Negotiated to collect balance in full.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Analyzed customer financial records to determine appropriate payment plan.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Steel Worker
Gallatin Steel
09.2002 - 12.2002
- Identified potential jobsite issues and spoke with supervisors to immediately determine effective solutions.
- Followed safety guidelines to fasten structural steel members and hoisted cables, chains and rope.
- Worked on elevated job sites while adhering to Area of certification guidelines and maintaining proper safety measures.
- Melt Shop entry level worker at Gallatin Steel
Security Supervisor
CVG/Northern KY Cincinnati Airport/Argenbright
01.1999 - 09.2002
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Developed and implemented strategies to prevent and respond to security incidents.
- Conducted regular patrols of facility to detect and deter security threats.
- Collaborated with management to develop security policies and procedures.
- Supervised team of Number security personnel during shift.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Responded swiftly to security incidents and effectively resolved security issues.
Mobility Specialist
United States Air Force, USAF
08.1994 - 08.1998
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Carroll County High School
Carrollton, KYTechnical Degree - Communications
Ohio Center For Broadcasting/Communications
Cincinnati, OHSkills
- P>Negotiation
- P>Policies and procedures
- P>Goals and performance
- P>Team Player
- P>Collections
- P>Finance
- P>Account Reconciliation
- P>Payment arrangements
- P>Great phone demeanor
- P>Accounting skills
Personal Information
Title: Sales
Timeline
Territory Sales Manager
IGS Energy
09.2024 - 01.2025
Collections Representative
Zwicker And Associates
09.2018 - 09.2024
Freight Broker
Nationwide Logistics
01.2011 - 09.2018
Freight Broker
Total Quality Logistics Inc.
11.2008 - 12.2010
Collections Representative
Fifth Third Bank
10.2007 - 12.2008
Collections/Sales
Citibank
01.2003 - 08.2007
Steel Worker
Gallatin Steel
09.2002 - 12.2002
Security Supervisor
CVG/Northern KY Cincinnati Airport/Argenbright
01.1999 - 09.2002
Mobility Specialist
United States Air Force, USAF
08.1994 - 08.1998
High School Diploma -
Carroll County High School
Technical Degree - Communications
Ohio Center For Broadcasting/Communications
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