THOMAS SUTHERLAND
Louisville
Summary
Coming in with 7+ years of blue collar experience, such as warehouse, manufacturing, and automotive job experience.
Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.
Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
Big O Tires
02.2024 - 06.2025
- Utilized diagnostic tools and equipment to accurately identify problems with engines, transmissions, brakes, and electrical systems
- Maintained accurate records of all repairs performed and parts used for documentation purposes
- Provided excellent customer service by explaining repair options clearly and answering any questions or concerns
- Assisted customers in selecting appropriate tires based on their driving needs and budget constraints
- Maintained a clean work area at all times, following best practices for waste disposal
- Provided exceptional customer service by promptly greeting customers, assessing their needs, and recommending appropriate services
- Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and trust
- Collaborated with technicians to prioritize repair orders based on urgency and availability of parts
- Consistently met or exceeded monthly sales targets for additional services such as tire rotations, oil changes, and brake inspections
Warehouse Worker
Frito-Lay
09.2022 - 02.2024
- Picking boxes
- Load and unload trucks
- Operating in an independent environment
Package Handler
UPS
10.2018 - 11.2022
- Unload and load trucks
- Pick and load parcels
- Repair boxes and labels
- Operating a forklift/ motorized machinery
- Trained new personnel
- Loaded cargo pods onto planes
Pharmacy Technician
Chewy
08.2021 - 01.2022
- Data entry
- Customer Service
Service Technician
Louisville Infiniti
06.2025 - Current
- Diagnose and repair mechanical issues and warranty recalls
- Explain diagnostic findings to customers and outlined repair or service options.
- Perform routine maintenance and multi point inspections
- Inspected vehicles to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Trampoline Supervisor
House of Boom/ Defy
01.2016 - 03.2020
- Enforce safety rules
- Supervise all employees on shift
- Customer Service
- Birthday party assistance
- Cashier/ handles cash and cards
Cashier
McDonald's
04.2013 - 11.2015
- Customer service
- Taking orders and preparing food
- Handling cash/ card
- Cleaning and maintenance
Education
High school diploma - undefined
Eastern High School
Louisville, KY05.2016
Skills
- Manufacturing
- Order Picking
- Maintenance
- Tire service
- Sales
- Service technician experience
- Supervising experience
- Oil change
- Organizational skills
- Mechanic Experience
- Automotive diagnostics
- Data entry
- Automotive service
- Supervising Experience
- Load & Unload
- Warehouse Experience
- Forklift
- Vehicle Maintenance
- Communication skills
- Customer service
- Pallet Jack
- Hand tools
- Microsoft Office
- Alignment
- Suspension
- Brake Repair
- Packaging
- Shipping & Receiving
- Machining
- Telecommunication
- Inventory Control
- Power tools
Certification
- Driver's License
- Pharmacy Technician License
Timeline
Service Technician
Louisville Infiniti
06.2025 - Current
Service Manager
Big O Tires
02.2024 - 06.2025
Warehouse Worker
Frito-Lay
09.2022 - 02.2024
Pharmacy Technician
Chewy
08.2021 - 01.2022
Package Handler
UPS
10.2018 - 11.2022
Trampoline Supervisor
House of Boom/ Defy
01.2016 - 03.2020
Cashier
McDonald's
04.2013 - 11.2015
High school diploma - undefined
Eastern High School
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