Thomas Warren
Symsonia
Summary
Resourceful professional in the gaming and gambling industry, known for achieving high productivity and efficiency in task completion. Possess specialized skills in customer interaction, regulatory compliance that ensure smooth operation of gaming activities. Excel in communication, problem-solving, and adaptability, enabling successful management of diverse customer needs and operational challenges.
Overview
14
14
years of professional experience
Work History
Slot Technician
Harrah's Metropolis
Metropolis
02.2023 - 02.2025
- Resolved slot machine tilts and coin jams.
- Assisted customers and personnel with slot machine issues and questions.
- Answered questions about gaming rules and policies.
- Resolved player disputes by investigating game play history logs and determining the cause of any discrepancies.
- Promoted positive public image by delivering friendly service to players and employees.
- Completed adjustments and minor repairs on casino floor equipment.
- Replaced defective components such as printers, power supplies, touch screens, monitors and other related hardware.
- Greeted casino patrons and offered to provide hotel information or directions.
Security Supervisor
Harrah's Metropolis
Metropolis
09.2021 - 02.2023
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Maintained accurate records of security incidents and responses for compliance purposes.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
- Monitored and authorized employee and guest access to guard against theft.
- Evaluated performance of security staff and provided constructive feedback.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Implemented best practices regarding customer service standards across all channels.
- Trained new employees on company policies related to customer service practices.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Security Officer
Harrah's Metropolis
Metropolis
11.2010 - 09.2021
- Confirmed visitor identification prior to granting entry into the building.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Performed first aid and CPR when necessary during emergency situations.
- Enforced access control measures in accordance with established procedures.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Implemented best practices regarding customer service standards across all channels.
- Established trustful relationships with customers through effective communication skills.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
GED -
Graves County High School
Mayfield, KY03-2008
Skills
- Equipment maintenance
- Troubleshooting techniques
- Player dispute resolution
- Customer service
- Technical repairs
- Regulatory compliance
- Time management
- Machine maintenance
- Training and development
- Emergency response
- Communication skills
- Safety protocols
- Gaming regulations
- Responsible alcohol service
- Maintenance and repair
- Guest service
- Jackpot payouts
- Teamwork
- Documentation and reporting
- Flexible schedule
- Problem-solving
- Criminal Behavior Awareness
- Surveillance and security
- Guest Service Standards
- First Aid/CPR
- Work scheduling
References
References available upon request.
Timeline
Slot Technician
Harrah's Metropolis
02.2023 - 02.2025
Security Supervisor
Harrah's Metropolis
09.2021 - 02.2023
Security Officer
Harrah's Metropolis
11.2010 - 09.2021
GED -
Graves County High School
Similar Profiles
Pah Harrison SargbePah Harrison Sargbe
Environmental Services Attendant at Harrah's CasinoEnvironmental Services Attendant at Harrah's Casino
Elizabeth MoralesElizabeth Morales
Shift Supervisor Housekeeping at Harrah's Cherokee Casino & ResortShift Supervisor Housekeeping at Harrah's Cherokee Casino & Resort
Raymond Santos MillanRaymond Santos Millan
Slot Attendant 2 at Harrah's Pompano BeachSlot Attendant 2 at Harrah's Pompano Beach