Thomas Bruce Oldendick
Florence
Summary
Dedicated professional with a strong focus on customer relationship management, event coordination, and membership growth. Proven ability to enhance player engagement and satisfaction through exceptional service and effective marketing strategies.
Overview
2026
2026
years of professional experience
Work History
Director of Golf & Head Golf Professional
Pendleton Hills
Butler
03.2020 - Current
- Provided exceptional customer service by responding promptly to inquiries or complaints from customers regarding golf operations.
- Coordinated events, tournaments, and leagues to enhance player engagement.
- Implemented marketing strategies to promote membership and increase participation.
- Fostered relationships with members to improve customer satisfaction and loyalty.
- Oversaw the operation of pro shop including inventory control, purchasing decisions and budgeting.
Head Golf Professional
Green Meadow Country Club
Pikeville
- Organized and promoted club events, tournaments, and member activities.
- Fostered positive relationships with members through exceptional customer service.
- Monitored play on course ensuring pace-of-play was maintained according to club standards.
- Promoted junior programs throughout community schools by hosting clinics or camps.
- Provided quality customer service to members and guests in accordance with club standards.
Education
Bachelor of Science - Business Administration
Eastern Kentucky University
Richmond, Kentucky, KY12-1987
Skills
- Customer relationship management
- Membership promotion and growth
- Event coordination
- Program development
- Customer service
- Marketing strategy implementation
- Communication skills
- Instructional design
- Golf rules expertise
Accomplishments
Elected to the Eastern Kentucky University Sports Hall of Fame
Timeline
Director of Golf & Head Golf Professional
Pendleton Hills
03.2020 - Current
Head Golf Professional
Green Meadow Country Club
Bachelor of Science - Business Administration
Eastern Kentucky University