Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Tia Burke

Tia Burke

George Town,Cayman Island

Summary

Dynamic customer service professional with a proven track record at Sutherland Global Service, excelling in payment processing and technical support. Recognized for driving customer satisfaction through effective communication and creative problem-solving. Adept at upselling and collaborating with teams to enhance service delivery and resolve complex issues efficiently.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sutherland Global Service
Mandeville, Jamaica
10.2017 - 01.2025
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Collected deposits or payments and arranged for billing.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Supported sales team members to drive growth and development.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries via phone, email, and chat.

Waitress Trainee

Whitesand Seafood Resturant
Clarendon, Jamaica
06.2016 - 10.2017
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Prepared checks, itemizing total meal costs and taxes.
  • Demonstrated proper use of slicers, blenders and other food preparation equipment.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained a professional attitude while working in a fast-paced environment.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Education

High School Diploma -

Garvey Maceo High School
07-2016

Skills

  • Customer service
  • Payment processing
  • Order management
  • Technical support
  • Data entry
  • Sales support
  • Upselling techniques
  • Effective communication
  • Team collaboration
  • Creative problem solving
  • Call center experience

Affiliations

  • Swimming
  • volunteer at community centers

Accomplishments

  • Third-place awardee in high school
  • Highest grade in Theater Arts
  • Top sales support
  • Top attendance

Certification

  • Top Sales Support - Issued July - August 2023
  • Top Attendance- Issued May- August 2020

References

References available upon request.

Timeline

Customer Service Representative

Sutherland Global Service
10.2017 - 01.2025

Waitress Trainee

Whitesand Seafood Resturant
06.2016 - 10.2017

High School Diploma -

Garvey Maceo High School

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Tia Burke