Summary
Overview
Work History
Education
Skills
Timeline
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Tia Sansom

Petersburg,KY

Summary

Well-qualified administrative assistant with proven success in improving operations & problem solving. Highly proficient in building lasting relationships with key decision makers, customers, & team members to further company goals. Excellent conflict management and customer service skills. Works methodically with cross-functioning teams to ensure operational and service excellence.

Overview

19
19
years of professional experience

Work History

Chief Administrative Officer

Premier Traffic Services, LLC
05.2020 - Current
  • Evaluated organizational performance by gathering, analyzing and interpreting data and metrics.
  • Coordinated planning to achieve goals and objectives.
  • Developed corrective action plans for potential areas of compliance vulnerability.
  • Exercised good judgment by employing contemporary management principles and supervisory practices.
  • Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
  • Maintained internal accuracy and transparency controls in accounting and bookkeeping.

ExperienceBartender1

Sports Bar
10.2010 - 06.2020
  • Handling appropriate housekeeping to ensure cleanliness, including inspecting bottles for purity, ensuring maintenance of equipment, while maintaining kitchen.
  • Manage POS system to assure accurate pricing details.
  • Assist fellow employees with shifts.
  • Handled 50-90 calls per day to address customer inquiries and concerns.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Assistant Property Manager

Burgundy Hills Apartments
12.2014 - 05.2016
  • Helped settle legal issues and neighborhood disputes with effective communication skills, policy expertise and knowledge of local laws.
  • Paired with qualified repairers to keep properties and grounds up to modern standards.
  • Captivate new residents with crisp and creative promotions targeted to attract desired individuals and families.
  • Consulted with tenants to understand their desires and suggest products to meet their needs.
  • Worked with leasing agents to market vacancies and keep occupancy rates high.
  • Administered operations to handle needs of tenants across 10 property units.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Followed up on delinquent tenants and coordinated collection procedures.

Human Resources Coordinator

TQL
05.2006 - 01.2013
  • Coordinated rapid feedback to upper management in regards to specific candidates for their desired positions.
  • Assisted with implementation of testing programs for recruiters to improve recruiting and hiring efficiencies.
  • Ensured effective utilization of plans related to HR programs and services.
  • Maintained 300-500 employee files to ensure accuracy and compliance.
  • Handled multi-line phone system for scheduling future applicants along with current employee questions that needed resolved.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.

Education

Associates Degree - Business Management, Business

Brown Mackie College
Fort Wright
06.2006

Skills

  • Business process improvement
  • Relationship building
  • Customer service
  • Regulatory compliance
  • Administrative management strategies
  • Operations management
  • Organizational leadership
  • Process improvement
  • Forecasting and planning

Timeline

Chief Administrative Officer

Premier Traffic Services, LLC
05.2020 - Current

Assistant Property Manager

Burgundy Hills Apartments
12.2014 - 05.2016

ExperienceBartender1

Sports Bar
10.2010 - 06.2020

Human Resources Coordinator

TQL
05.2006 - 01.2013

Associates Degree - Business Management, Business

Brown Mackie College

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Tia Sansom