Open To Work
Tianna Satcher
Louisville
Summary
Detail-oriented Customer Service Representative with strong adaptability and focus on customer satisfaction. Expertise in resolving inquiries and optimizing processes to improve service efficiency. Proven track record in managing customer complaints and implementing effective solutions that enhance teamwork.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Nielsen Media
Radcliff
09.2019 - 01.2024
- Assisted customers with inquiries about Nielsen's ratings and services.
- Managed and resolved customer complaints promptly and professionally.
- Collaborated with team members to improve customer service processes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Implemented innovative methods for streamlining the customer service process.
Sales Associate
ACS Xerox
Lexington
02.2013 - 05.2019
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
The Providence School
Nicholasville, KY01-2010
Associate of Arts - Business Management
Campus
California City, CASome College (No Degree) -
BCTC
Lexington, KYSkills
- Customer relationship management
- Customer service tools
- Issue resolution
- Product expertise
- Transaction management
- Process enhancement
Work Preference
Work Type
Full TimePart TimeGig WorkLocation Preference
RemoteTimeline
Customer Service Representative
Nielsen Media
09.2019 - 01.2024
Sales Associate
ACS Xerox
02.2013 - 05.2019
High School Diploma -
The Providence School
Associate of Arts - Business Management
Campus
Some College (No Degree) -
BCTC