Tiera R. Hall
Louisville
Summary
Healthcare professional with robust background in emergency medical services, relocating to Houston, Texas June 2026 prepared to bring value to dynamic medical team. Proven ability to perform under pressure, ensuring high-quality patient care. Known for strong collaboration and adaptability, along with expertise in patient assessment and emergency interventions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Emergency Room Technician
Baptist Health Louisville Hospital
09.2023 - Current
- Performs time sensitive EKG testing on patients that have an order for this test and must inform primary care giver in a time sensitive manner of results. Training will include knowledge of proper lead placement as well as alternate studies such as reverse and right sided EKGs.
- Collects specimens according to policy. Will complete training to include collection of blood specimens, throat swabs, nasal swabs, stool specimens, and obtaining clean catch urine specimens.
- Performs routine vital signs and documents appropriately in the patient medical record.
- Responsible for performing blood glucose testing as ordered.
Medical Assistant
Baptist Health Medical Group Louisville Cardiology
01.2023 - 09.2023
- Assist RN(s) and Nuclear Medicine Tech(s) with prep of diagnostic testing patients
- Aide with monitoring and support of patients
- Perform venipuncture
- Perform point of care PT/INR testing
- Assists Cardiology provider with all tasks associated with patient care as requested, within scope of practice and certification. Duties may include but are not limited to:
- Ability to perform EKG.
- Apply external cardiac monitors.
- Aide with oversight of implanted cardiac devices (such as ICD, pacemaker, loop recorder, CardioMems, etc)
- Aide with check-in and registration as needed
- Support scheduling of new patient and follow-up visits, diagnostic testing, procedures, referrals, etc, as needed.
- Diagnostic testing, procedure and referral pre-certification.
- Interacts with patients, patient family and caregivers in a professional and courteous manner.
- Ensures seamless interaction during the patient visit.
- Collaborates effectively with co-workers, other departments and others to ensure patient care needs are met
Medical Assistant/ Medical Scheduler
University of Louisville Physicians' Orthopedics
06.2022 - 12.2022
- Check patients in/out for appointment.
- Schedule follow up appointments.
- Under physician assistance assist with injections, and obtain patient vitals.
Member and Provider Service Representative
Passport by Molina Healthcare
05.2021 - 05.2022
- Supports inbound/outbound phone calls from members or providers on routine or simple issues
- Accurately documents all member or provider calls.
- Achieves individual performance goals established for this position in the areas of, call quality, attendance, schedule adherence and individual performance goals as it relates to call center objectives.
- Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims
- Communicates professionally
- Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims
- Proactively engages and collaborates with other departments as required
- Works with and trained in the following systems: SalesForce, QNXT, Verint, Kronos, MicroSoft Teams, CVS Caremark, and Availity
Medical Assistant
Norton Maternal Fetal Medicine
01.2020 - 10.2020
- Obtain patient vital signs
- Reconcile patient medications, update patient medication list if necessary
- Perform labs under physician orders
- Collect urine samples
- Perform injections
- Obtain fetal heart rate and rhythm with NST monitor
- Transport patient to L&D ER if necessary per doctor request
- Assist physician with patient physical procedures (pap smears, exams, cerclages)
Appointment/Registration Clerk
Park Duvalle Community Health Center
05.2017 - 01.2020
- Responsible for performing basic office duties, assisting with scheduling patient appointments, checking patients into the clinic at appropriate medical department
- Verifying patient demographics in AllScripts, while also checking patient insurance coverage via Availity following all HIPPA Guidelines
- Answer incoming phone calls, and direct to correct department for service
- Clinical Extern Site (180 Externship Hours) October 2019- December 2019
ER/Outpatient Registration Representative
Norton Children's Hospital
09.2016 - 05.2017
- Exemplify excellent customer service skills by greeting and interviewing patients and/or their representative
- To obtain all necessary information, insurance information, update/verify demographic information, and signatures required for medical treatment
- Collect copays at time of visit if applicable
- Prepare and distribute all required patient informational material while maintaining HIPPA guidelines
- Direct and/or escort patients to the appropriate department or floor
Patient Service Representative
University of Louisville Physicians Group
10.2015 - 09.2016
- Analyze patient accounts to determine solutions to customer's inquiries/complaints
- Update patient account with correct insurance information to bill invoices and update member accounts with correct demographic information
- Analyze patient accounts to set up payment arrangements when needed. Collect patient responsibilities (copays)
- Achieve daily productivity metrics
- Verify patient insurance and benefit information in Availity and KYMMIS when needed for coverage of services
- Bill patient insurance
Group Medicare Customer Care Specialist
Humana
12.2013 - 07.2015
- Receive, document, and resolve customer inquiries by using established best practices
- Build lasting relationships with Humana's customers and providers
- Educate members and providers about Humana's products and services over the phone in inbound/outbound call center environment
- Maintain CMS Medicare guidelines while assisting providers, and Humana Medicare members
- Contact/ follow up with members to respond to open inquiries regarding claims
Medicare Open Enrollment Specialist
08.2013 - 12.2013
- Correct errors and make necessary modifications and/or adjustments to member enrollment applications
- Perform outbound calls , and accept incoming calls to assist members with their state Medicare applications
- Meet monthly adherence and metrics
Education
Associate of Science - Surgical Technology Program
Sullivan University
Louisville, KY01-2026
Occupational Associate's Degree - undefined
ATA College
12-2019
Diploma - undefined
Pleasure Ridge Park High School
01-2006
Skills
- Strong Communication Skills
- Proven leader - ER Tech of the year 2025
- Ability to work in fast paced environment
- Precepting
- 12-lead EKG monitoring
- CPR
- Emergency medical procedures
- Basic patient care
- Cardiac monitoring
- Medical terminology
- Vital signs monitoring
- Information documentation
- Phlebotomy techniques
- Patient registration
- Certified in CPR/AED
Accomplishments
- Earned "ER Tech of the year 2025" Award for outstanding patient care.
- Earned "Golden urinal 2024" Award for outstanding patient care.
Certification
- Medical Assisting and phlebotomy Certification by American Healthcare Association
- BLS Certified (current/up to date)
Languages
English
Timeline
Emergency Room Technician
Baptist Health Louisville Hospital
09.2023 - Current
Medical Assistant
Baptist Health Medical Group Louisville Cardiology
01.2023 - 09.2023
Medical Assistant/ Medical Scheduler
University of Louisville Physicians' Orthopedics
06.2022 - 12.2022
Member and Provider Service Representative
Passport by Molina Healthcare
05.2021 - 05.2022
Medical Assistant
Norton Maternal Fetal Medicine
01.2020 - 10.2020
Appointment/Registration Clerk
Park Duvalle Community Health Center
05.2017 - 01.2020
ER/Outpatient Registration Representative
Norton Children's Hospital
09.2016 - 05.2017
Patient Service Representative
University of Louisville Physicians Group
10.2015 - 09.2016
Group Medicare Customer Care Specialist
Humana
12.2013 - 07.2015
Medicare Open Enrollment Specialist
08.2013 - 12.2013
Occupational Associate's Degree - undefined
ATA College
Diploma - undefined
Pleasure Ridge Park High School
Associate of Science - Surgical Technology Program
Sullivan University