Tiffanie Maybrier
Somerset
Summary
Dynamic customer care professional with a proven record in enhancing customer satisfaction and resolving issues. Expertise in effective communication, team collaboration, and process improvement.
Overview
8
8
years of professional experience
Work History
Customer Care Agent
Transworld Systems Inc.
Somerset
07.2025 - Current
- Identified customer needs and delivered tailored solutions to enhance satisfaction.
- Increased customer satisfaction ratings by answering inquiries, resolving issues, and suggesting alternatives.
- Evaluated opportunities for process improvements that positively influenced customer experience.
- Collaborated with team members to refine customer service processes and elevate service quality.
- Provided actionable feedback on service efficiency to optimize support options.
- Engaged customers in discussions to clarify needs and resolve product-related inquiries.
- Maintained accurate records of interactions and transactions to improve service delivery.
Team Lead/Crew Trainer
Chick-fil-A
Somerset
01.2020 - 07.2023
- Resolved customer inquiries and managed escalated complaints effectively.
- Collaborated with team members to identify challenges and implement solutions for operational efficiency.
- Instructed new team members on procedures to ensure compliance with operational standards.
- Provided leadership and guidance, ensuring timely completion of tasks to high standards.
Kennel Worker
Paw Prints Grooming
Somerset
08.2017 - 12.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Maintained cleanliness and organization of work area according to company standards.
- Communicated effectively with pet owners to understand their needs and ensure proper care for animals.
- Maintained records of animal feedings, medications administered, and other pertinent information.
- Provided food, water, and bedding for animals in care.
- Monitored animals for signs of stress or discomfort while in facility.
ER Registration Representative
HHS - Lake Cumberland Regional Hospital
Somerset
03.2019 - 11.2019
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Completed relevant insurance and other claim forms.
- Ensured accuracy of patient insurance information to facilitate timely processing of claims.
Education
High School Diploma -
Penn Foster
Somerset, KY05-2018
Skills
- Customer service
- Conflict resolution
- CRM software proficiency
- Data entry
- Process improvement
- Team collaboration
Affiliations
Volunteer, Somerset Pulaski Humane Society
References
References available upon request.
Timeline
Customer Care Agent
Transworld Systems Inc.
07.2025 - Current
Team Lead/Crew Trainer
Chick-fil-A
01.2020 - 07.2023
ER Registration Representative
HHS - Lake Cumberland Regional Hospital
03.2019 - 11.2019
Kennel Worker
Paw Prints Grooming
08.2017 - 12.2019
High School Diploma -
Penn Foster