Tiffany Brooks
Louisville
Summary
Dynamic office assistant skilled in customer service, time management, and document management. Proven ability to streamline workflows and enhance office efficiency while maintaining high levels of accuracy in data entry and communication.
Overview
9
9
years of professional experience
Work History
Office Assistant
Handyman Connections
4634 Taylor Blvd Louisville , Ky ,40216
03.2025 - 01.2026
- Assisted in scheduling appointments for clients and service technicians.
- Managed incoming calls and emails, providing timely responses to inquiries.
- Organized office supplies and maintained inventory for efficient operations.
- Supported administrative tasks, including filing documents and data entry.
- Collaborated with team members to streamline communication processes.
- Prepared client invoices and processed payments accurately and promptly.
- Maintained cleanliness and organization of the office environment.
- Contributed to team meetings by sharing insights on workflow improvements.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
Nutrition Assistant
Jcps, School To Career Office
Louisville, KY
09.2024 - 12.2025
- Assisted in developing and implementing nutrition education programs for students.
- Conducted dietary assessments to identify individual student needs and preferences.
- Collaborated with staff to create nutritious meal plans aligned with dietary guidelines.
- Monitored food safety standards and ensured compliance during meal preparation.
- Provided support in tracking inventory of food supplies and nutritional resources.
- Increased patient satisfaction through attentive service and timely delivery of meals.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Maintained inventory levels of food supplies while adhering to budget constraints and minimizing waste.
- Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.
- Coordinated with kitchen staff members effectively, ensuring smooth operations during peak service hours.
- Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
- Assessed nutrition needs to determine best intervention and care.
Child and Youth Program Assistant
PEACE of MIND
Louisville ,ky
04.2023 - 06.2025
- Coordinated daily activities for youth, enhancing engagement and participation in programs.
- Developed educational materials tailored to diverse learning styles, fostering improved understanding among participants.
- Implemented behavior management strategies, promoting positive interactions and conflict resolution among youth.
- Facilitated group discussions, encouraging open communication and teamwork among program participants.
- Trained new staff on program policies and procedures, ensuring consistency in service delivery and support.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Developed strong relationships with parents by providing timely feedback on their child's progress while addressing any concerns promptly.
- Adapted teaching methods based on each child''s unique learning style, maximizing engagement and understanding.
- Created list of needed supplies and materials for activities.
- Collaborated with colleagues to develop age-appropriate programs that met the needs of diverse learners.
- Created safe, fun environment for children and teens attending special programs at [Type] facility.
- Assisted supervisor by completing administrative and clerical tasks for program.
- Effectively managed challenging situations or conflicts between participants by implementing problem-solving techniques designed to teach valuable life skills.
- Assisted in planning and executing special events for families, fostering strong community connections.
- Administered and tracked client service payments.
Cash Office Manager
Value Market
Louisville
04.2019 - 03.2022
- Oversaw cash handling procedures, ensuring compliance with financial policies and accuracy in transactions.
- Managed daily cash reconciliation processes, identifying discrepancies and implementing corrective actions.
- Trained and mentored staff on cash management best practices, enhancing team performance and efficiency.
- Developed operational strategies to optimize cash flow, reducing processing times and improving accuracy.
- Led initiatives to enhance security measures within the cash office, safeguarding assets against potential risks.
- Provided exceptional customer service by addressing and resolving any escalated issues involving monetary transactions quickly and professionally.
- Improved cash handling accuracy by implementing standardized procedures and providing staff training.
- Reduced discrepancies in daily cash reports with thorough audits, ensuring consistency and accuracy in financial records.
- Managed the preparation of daily bank deposits while maintaining accurate records of all transactions for auditing purposes.
Office Manager
Public Storage
Louisville, KY
08.2016 - 05.2018
- Oversaw daily operations, ensuring efficient workflow and optimal resource allocation.
- Streamlined office processes, enhancing productivity and reducing operational delays.
- Managed vendor relationships, negotiating contracts for cost-effective service delivery.
- Developed training materials, facilitating onboarding and knowledge transfer for new staff.
- Managed 8 locations
Education
High School Diploma -
AAhrens
Louisville, Ky Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
- Prioritizing work
- Mail handling
- Office management
- Appointment scheduling
- Professional and mature
- Scheduling appointments
- Front office management
- Document management
- Relationship building
- Valid Driver's license
- Bookkeeping
- Team bonding
- Invoice processing
- Calendar management
- Supply restocking
- Scheduling meetings
- Inventory management
- Multi-line phone proficiency
- Payment processing
Accomplishments
- Developed and implemented phone sales, which resulted in increased company efficiency and productivity.
- Completed payroll for staff of 20 direct reports.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully resolved multiply customer issues per timely manor .
Timeline
Office Assistant
Handyman Connections
03.2025 - 01.2026
Nutrition Assistant
Jcps, School To Career Office
09.2024 - 12.2025
Child and Youth Program Assistant
PEACE of MIND
04.2023 - 06.2025
Cash Office Manager
Value Market
04.2019 - 03.2022
Office Manager
Public Storage
08.2016 - 05.2018
High School Diploma -
AAhrens