Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Gilbert

George Town

Summary

Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. With nearly 8 years of experience in Customer service and the Health industry and nearly 5 years of experience in insurance verification and patient registration in the Government Hospital.

Currently, pursuing a bachelor's degree in Finance from the University of the West Indies and an alumnus from the University College of the Cayman Islands with an associate degree in Business Administration.

Overview

8
8
years of professional experience

Work History

Registration Team Lead

Health Services Authority
03.2022 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Worked with different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Registrar/ Payment Processor

Health Services Authority
08.2019 - Current
  • Maintain patient check-in queue
  • Greet patients in a pleasant and respectful manner.
  • Ensure that the frontline is under control which includes ensuring patients are checked in on time for appointments and registered accurately.
  • Answer telephone inquiries in a timely manner
  • Handling patients' inquiries and complaints, as well as communicating with other departments and institutions in a respectful manner.
  • Provide excellent customer service to an estimated 50-100 patients on average depending on shift location
  • Comply with Public Service Values & Code of Conduct as per the Public Service Management Act (Law)
  • Identifying patients correctly using the three-identifier method in compliance with JCI’s International Patient Safety Goals (IPSG).
  • Created and register new patients’ accounts via the Cerner system.
  • Register international patients and follow related protocols while relaying patients’ information to HSA’s International Collector for follow-up.
  • Ensuring that patients’ demographic and personal information documented on file are valid, which includes Mailing Address, Physical Address, Phone number, Next of Kin and emergency contact information, and Occupation information.
  • Scheduling appointments at respective clinic locations alongside pre-verifying patients’ insurance information and payment obligations regarding upcoming appointments.
  • Verify patients’ health insurance via web portal, telephone, or email and liaise with health insurance representatives to confirm insurance benefits and eligibility on the date of service.
  • Inform patients of insurance eligibility & benefits per hospital visit on the date of service to determine the method of payment for services rendered.
  • Insurance verification which entitles verifying information such as insurance eligibility & benefits, plan start date, co-payments, deductibles, coverage type, and plan description details for patients.
  • Explain payment options to patients and refer them to the Patient Financial Services Department for further consultation if needed.
  • Billing other health and government institutions for services rendered via Client billing accounts accurately.
  • Creating pre-admits by pre-registering patients who have upcoming procedures or appointments.
  • Follow Registration rules and regulations, as well as comply with the Data Protection Act regarding the protection of sensitive data on our patients
  • Ensure respective service fees are applied while confirming the method of payment
  • Calculate and collect all co-pays related to patients’ respective health insurance plans.
  • Collect all out-of-pocket payments for services rendered when insurance benefits are exhausted for the calendar year.
  • Ensure that payment transactions are recorded correctly and completed in a timely manner.
  • Collect payments for all outstanding balances owed to the Health Services Authority and inform patients of outstanding balances on their accounts.
  • Issue accurate receipts and statements for monies collected.
  • Maintain cash float/ drawer daily.
  • Secure & deposit daily cash collection
  • Prepare reconciliation of posted payment transactions applied on patients' accounts via Microsoft Excel to be submitted to Reconciliation clerks.
  • Provide receptionist and administrative/ secretarial service
  • Ensure patients complete Registration-related forms correctly.
  • Sort and submit all completed Registration forms according to content, dates, significance, etc.
  • Enter paperwork into the Cerner system by data entry.

Cashier/Retail Pharmacy Assistant

Valu-Med Pharmacy
05.2016 - 05.2018
  • Greeted customers entering the store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise.
  • Kept pharmacy counter and related areas clean, neat, and organized.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Verified order information against the computer database.
  • Monitored scheduled shipment dates to ensure timely delivery, expediting as necessary and communicating variances to customers.
  • Completed and filed documentation for insurance, store, and liability purposes.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Received incoming materials and products and verified package receipts with freight records.

Education

Bachelor of Science - Finance (Compliance And Corporate Gov)

University of The West Indies
Open Campus
2026

Associate of Applied Science - Business Administration

University College of The Cayman Islands
Cayman Islands
11.2020

Skills

  • Staff Training
  • Team Collaboration & Partnering with Cross-Functional Disciplines
  • Data Entry
  • Microsoft Office
  • Medical Billing and Collections
  • Insurance Verification
  • Payment Processing
  • Registration
  • Business Administration

Timeline

Registration Team Lead

Health Services Authority
03.2022 - Current

Registrar/ Payment Processor

Health Services Authority
08.2019 - Current

Cashier/Retail Pharmacy Assistant

Valu-Med Pharmacy
05.2016 - 05.2018

Bachelor of Science - Finance (Compliance And Corporate Gov)

University of The West Indies

Associate of Applied Science - Business Administration

University College of The Cayman Islands
Tiffany Gilbert