Tiffany Gross
Louisville
Summary
With a proven track record at the University of Louisville School of Medicine, I excel in patient confidentiality and workflow optimization. Leveraging skills in EPIC and multitasking, I've significantly enhanced patient care coordination and administrative efficiency. My adeptness in both hard and soft skills ensures peak operational performance and client satisfaction.
Overview
17
17
years of professional experience
Work History
Patient Intake Coordinator
University of Louisville School of Medicine
03.2024 - Current
- Enroll newly diagnosed or transferring patients in the Ryan White Program.
- Coordinate Return-to-Care for existing patients who have been out of eligibility.
- Request medical records for incoming patients.
- Schedule patients for their first medical appointment in the clinic.
- Coordinate patient linkage to KCCP case management.
- Communicate with clinic Providers regarding patient scheduling needs, lab draws and emergency medication samples.
- Provide linkage between the 550 clinic and the Ryan White program, ensuring necessary communication and cooperation between the clinical staff and the program director and staff.
Patient Access Coordinator
Baptist Health Louisville
03.2023 - 03.2024
- Conducted eligibility verification for healthcare services, ensuring patients received appropriate care.
- Collaborated with medical staff to coordinate patient referrals and follow-up appointments, improving continuity of care.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Utilized insurance verification tools to confirm patient coverage, reducing claim denials and financial discrepancies.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Managed patient check-in and registration processes through specialized software, streamlining administrative workflows.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
Administrative Assistant
Heartland Imaging
01.2022 - 03.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Order Administrator
DCL Logistics
02.2019 - 01.2022
- Improved customer satisfaction by promptly addressing inquiries and resolving issues related to orders.
- Streamlined order processing for increased efficiency through automation and system improvements.
- Managed high-volume orders to ensure timely delivery and accurate invoicing.
- Developed strong relationships with key customers by providing personalized service and follow-up communications.
- Actively participated in continuous improvement initiatives aimed at enhancing overall departmental efficiency.
- Ensured compliance with company policies and regulatory guidelines during the entire order administration process.
- Trained new employees on company-specific software systems as well as best practices in order administration.
- Expedited order fulfillment with thorough coordination between sales, logistics, and warehouse teams.
Account Specialist
United Collections Bureau
10.2018 - 02.2019
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
Brokerage Coordinator
Mercer Transportation
03.2017 - 09.2018
- Streamlined brokerage operations by implementing improved workflow processes and documentation procedures.
- Leveraged strong interpersonal skills to effectively liaise with clients, brokers, and other industry professionals in a collaborative manner.
- Supported sales efforts for increased revenue generation through the timely execution of trades and accurate order entry.
- Ensured accurate recordkeeping with meticulous maintenance of client files, updating information as needed to reflect changes in financial circumstances or objectives.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Ensured accurate documentation was maintained at all times by regularly auditing records related to shipments.
Customer Service Representative
R&L Carriers
01.2015 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Investigated and resolved customer inquiries and complaints quickly.
Data Entry Specialist
UPS Freight
08.2007 - 01.2015
- Updated databases, keeping information accurate and current.
- Assisted in data verification to minimize errors.
- Monitored data entry processes to identify areas for improvement.
- Reviewed documents for accuracy before inputting.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ09-2025
Undergraduate Certification - Medical Billing & Coding
University of Phoenix
Tempe, AZ12-2021
High School Diploma -
Fairdale High School
Fairdale, KY05-2008
Skills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Multitasking and organization
- Microsoft office
- Scheduling and calendar management
- Workflow optimization
- Administrative procedures
- EPIC
- Phone and email etiquette
Affiliations
- UofL Health
Timeline
Patient Intake Coordinator
University of Louisville School of Medicine
03.2024 - Current
Patient Access Coordinator
Baptist Health Louisville
03.2023 - 03.2024
Administrative Assistant
Heartland Imaging
01.2022 - 03.2023
Order Administrator
DCL Logistics
02.2019 - 01.2022
Account Specialist
United Collections Bureau
10.2018 - 02.2019
Brokerage Coordinator
Mercer Transportation
03.2017 - 09.2018
Customer Service Representative
R&L Carriers
01.2015 - 03.2017
Data Entry Specialist
UPS Freight
08.2007 - 01.2015
Bachelor of Science - Health Care Administration
University of Phoenix
Undergraduate Certification - Medical Billing & Coding
University of Phoenix
High School Diploma -
Fairdale High School
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