Tiffany Hall
Hazard
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Intuit QuickBooks
10.2023 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Overnight Stocker
Walmart
03.2022 - 05.2023
- Checked and verified stock levels to ensure product availability and accuracy of inventory records
- Developed and implemented store merchandising plans for optimal product placement
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained effective team member communication.
- Stocked designated items on shelves, end caps and displays.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Warehouse Package Handler
Fedex
11.2021 - 02.2023
- Utilized correct labeling to ensure packages were delivered to the correct destination
- Followed safety regulations to maintain safe work environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Customer Service Representative
FiveStar
03.2019 - 10.2020
- Created a customer service dashboard that provided real-time customer service metrics
- Collaborated with other departments to ensure customer satisfaction
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier
Food City
12.2017 - 07.2019
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Greeted customers in a friendly and professional manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Pharmacy Technician
Primary Care Centers
10.2018 - 03.2019
- Organized and labeled prescription medications in an efficient and accurate manner
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Call Center Customer Service Representative
Crown Staffing Solutions
09.2018 - 03.2019
- Used customer relationship management (CRM) systems to accurately track and manage customer data
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
Buckhorn High School
Buckhorn, KY08.2018
Skills
- Time Management
- Fast Learner
- Customer Service
- Communication
- Ability to Multitask
- Problem-solving skills
- Customer Support
- Data Entry
References
- Dionna Akemon, 859.300.2289
- Judy Eversole, 606.216.0533
- Candy Hughes, 606.594.0771
- Baby Layne-Gibson, 606.331.0454
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Call Center Representative
Intuit QuickBooks
10.2023 - 03.2024
Overnight Stocker
Walmart
03.2022 - 05.2023
Warehouse Package Handler
Fedex
11.2021 - 02.2023
Customer Service Representative
FiveStar
03.2019 - 10.2020
Pharmacy Technician
Primary Care Centers
10.2018 - 03.2019
Call Center Customer Service Representative
Crown Staffing Solutions
09.2018 - 03.2019
Cashier
Food City
12.2017 - 07.2019
High School Diploma -
Buckhorn High School
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