Tiffany Howard
Hardinsburg,Ky
Summary
Hello, my name is tiffany, I am self-motivated person that is very dependable with a flexible adaptation to any work schedule and environment. I have always been a person of strong mind that have set my own goals in life to achieve above and beyond what is asked of me. I will always keep at task and reach what I am expected to do with minimum to no supervision. I am dedicated to my work with a great attitude towards staff, customers, and patients no matter what situation I am put in. I am detail-oriented professional with extensive experience at Baptist Health, excelling in patient scheduling and insurance verification. Proven ability to enhance patient satisfaction through effective communication and streamlined operations. Skilled in managing multi-line phone systems and adept at pre-authorizations, ensuring efficient healthcare delivery and fostering trust with patients.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
Baptist Health
Elizabethtown
04.2023 - Current
- Coordinated patient referrals to ensure timely access to specialists and services.
- Managed electronic health records to streamline referral processes and maintain data accuracy.
- Collaborated with healthcare providers to address patient needs and improve referral efficiency.
- Developed and implemented referral tracking systems to enhance communication with patients and providers.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
Medical Assistant
Baptist Health
Elizabethtown
04.2023 - Current
- Assisted in patient intake processes, ensuring accurate information collection and data entry.
- Managed appointment scheduling for multiple providers, optimizing patient flow and reducing wait times.
- Supported clinical staff with routine procedures, enhancing overall efficiency during patient visits.
- Administered vaccinations and medications under supervision, adhering to safety protocols and guidelines.
- Collaborated with multidisciplinary teams to streamline communication processes, enhancing overall patient care delivery.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Receptionist
Baptist Health
Elizabethtown
04.2023 - Current
- Managed multi-line phone system to efficiently direct calls and handle inquiries.
- Enhanced patient check-in by verifying and collecting accurate details.
- Coordinated scheduling for appointments, optimizing daily operations.
- Maintained organized reception area, promoting a welcoming environment for visitors.
- Assisted patients with check-in processes, ensuring accurate information collection.
- Collaborated with medical staff to streamline communication and improve patient flow.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Medical Assistant/Receptionist
Internal Medicine And Pediatrics Associates
Elizabethtown, KY
02.2022 - 12.2022
- Educated patients on office policies, procedures, and insurance processes, improving overall satisfaction.
- Coordinated referrals and follow-up appointments to support continuity of care for patients.
- Maintained cleanliness and organization of examination rooms to ensure a welcoming environment for patients.
- Trained new staff members on administrative procedures and best practices in patient care management.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
Medical Assistant/Receptionist
Meade County Pediatrics
Brandenburg Ky
10.2020 - 05.2021
- Assisted with patient check-in and appointment scheduling to enhance clinic efficiency.
- Managed electronic health records to ensure accurate patient information and streamline workflows.
- Conducted preliminary patient assessments, gathering vital signs and medical history for provider review.
- Facilitated communication between patients and healthcare providers, addressing inquiries and concerns promptly.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Certificate - Medical Assistant
Medical Institute of Kentucky
Elizabethtown, KY02.2019
High School Diploma -
Elizabethtown High School
Elizabethtown, KY06.2018
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Appointment scheduling
- Multi-line telephone operation
- Outbound calls
Timeline
Referral Coordinator
Baptist Health
04.2023 - Current
Medical Assistant
Baptist Health
04.2023 - Current
Receptionist
Baptist Health
04.2023 - Current
Medical Assistant/Receptionist
Internal Medicine And Pediatrics Associates
02.2022 - 12.2022
Medical Assistant/Receptionist
Meade County Pediatrics
10.2020 - 05.2021
Certificate - Medical Assistant
Medical Institute of Kentucky
High School Diploma -
Elizabethtown High School